# Bright Pattern

**Canonical:** https://apis.io/providers/bright-pattern/  
**Website:** https://www.brightpattern.com/  
**APIs profiled:** 14

Bright Pattern is a cloud contact center (CCaaS) software company whose omnichannel platform routes voice, IVR, email, chat, SMS/MMS, video and social messenger conversations to agents, with built-in quality management, workforce management, outbound dialing and AI/bot assistance. The platform is multi-tenant: every customer contact center runs on its own tenant hostname, and Bright Pattern exposes nine public REST API families against that tenant — Configuration, SCIM-compliant user provisioning, List Management (v2, v3.0, v3.2), Task Routing, SMS/MMS, Interaction Content (call recordings and metadata), Real-Time Statistics, and the Mobile/Web Messaging APIs (v1 and v2) that back the iOS and Android Mobile SDKs. The public API reference is published as Postman documenter collections linked from the Bright Pattern documentation wiki.

## Kin Score — 50.8 / 100 (developing)

Scored 2026-08-12 under rubric 0.11.0. Trend: flat (+0.0 from 50.8).

| Facet | Score |
|---|---|
| Discoverability | 81.5 |
| Contract Quality | 54.4 |
| Governance | 20.8 |
| Operational Transparency | 21.1 |
| Developer Ergonomics | 66.8 |
| Commercial Clarity | 60.5 |

Regulatory layer — **Telecommunications**: 41.7 (matched via tags).

## Agent readiness — 45.3 (agent-ready)

| Dimension | Value |
|---|---|
| Spec Presence | yes |
| Agentic Access | derived |
| MCP Server | derived |
| Auth Clarity | yes |
| Idempotency | documented |
| Error Semantics | documented |
| OpenAPI Examples | verified |
| Rate Limit Signal | no |
| Event Surface Described | no |
| Agent Skills | derived |
| Well Known Catalog | no |
| Consent Identity | no |
| Agent Card | no |
| Dry Run Mode | no |

## APIs (14)

- **Bright Pattern Authentication API** — The OAuth 2.0 Client Credentials Grant is used to authenticate clients of this API. The authenticated user is checked for having appropriate privileges to perform the requested ...
- **Bright Pattern Calling List API** — The Calling List API from Bright Pattern — 8 operation(s) for calling list.
- **Bright Pattern Campaigns API** — The Campaigns API from Bright Pattern — 27 operation(s) for campaigns.
- **Bright Pattern DNC Lists API** — Bright Pattern's List Management API makes it easy to manage the contents of Do Not Call (DNC) lists with bulk delete, add, and replace actions. The API methods described in thi...
- **Bright Pattern Do Not Call List API** — The Do Not Call List API from Bright Pattern — 4 operation(s) for do not call list.
- **Bright Pattern Link Groups API** — Bright Pattern's List Management API provides the ability to manage Link Groups so several campaigns can be linked together. When processing all records of one campaign is finis...
- **Bright Pattern Lists API** — Bright Pattern's List Management API streamlines the creation and deletion of lists and formats and provides a convenient way to manage list records. Note: Performing operations...
- **Bright Pattern Methods API** — The Methods API from Bright Pattern — 32 operation(s) for methods.
- **Bright Pattern Multichannel Call Recordings API** — These methods are used to extract individual segments of multichannel call recordings (i.e., recordings where voice of each paricipating party is recorded into a separate audio ...
- **Bright Pattern Phones API** — With the https://:tenant/configapi/v2/phone endpoint you can: Get a list of all contact center users with their extensions and DID numbers Get a list of all access numbers with ...
- **Bright Pattern Regular Call Recordings API** — These methods enable retrieval of regular voice recordings (i.e., recordings where voices of all participating parties are recorded in the same audio file) and the related call ...
- **Bright Pattern SMS/MMS Messaging API** — These methods enable sending of SMS and MMS messages and checking the delivery status. The response parameters are explained below. Response parameters Parameter Description ten...
- **Bright Pattern Task Routing API** — The following methods allow tasks within Bright Pattern Contact Center to be queued, canceled, updated, and queried.
- **Bright Pattern Users API** — With the https://:tenant_url/configapi/v2/user endpoint you can: Create new users and define most of their attributes Update existing users Check and clear user lockout state Ma...

## MCP servers (1)

- **bright-pattern-mcp.yml**

## Agentic access (1)

- **Bright Pattern Agentic Access** — 178 operations · 127 acting · 2 human-in-the-loop

## Security (3)

- **Bright Pattern Authentication** — http/oauth2 · 2 schemes
- **Bright Pattern Domain Security** — TLSv1.3 · DMARC
- **Bright Pattern Trust Center** — PCI DSS 3.2, SOC 2, HIPAA, GDPR, TCPA

## Tags

Company, Contact Center, CCaaS, Customer Experience, Omnichannel, Call Center, Telephony, Messaging, SMS, Voice, Customer Service, Workforce Management

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Profiled by [API Evangelist](https://apievangelist.com) and published on [APIs.io](https://apis.io/providers/bright-pattern/). Scores are computed from the provider's own public artifacts under a published rubric.