# Brainfish

**Canonical:** https://apis.io/providers/brainfish/  
**Website:** https://www.brainfishai.com  
**APIs profiled:** 9

Brainfish is an AI product-support platform for B2B SaaS companies, built in Sydney and deployed globally with US/EU/AU data residency. Its AI support agents resolve customer tickets across chat, email, in-product, Slack and Teams, grounding every answer in the company's real product knowledge rather than training on customer data. Brainfish exposes a REST Public API (https://api.brainfi.sh) to programmatically manage the knowledge base (collections, documents, catalogs), generate cited AI answers and follow-up questions, and pull session analytics, plus a remote Model Context Protocol (MCP) server and an embeddable browser widget suite. Backed by Prosus Ventures.

## Kin Score — 58.9 / 100 (strong)

Scored 2026-08-17 under rubric 0.11.0. Trend: flat (+0.0 from 58.9).

| Facet | Score |
|---|---|
| Discoverability | 92.6 |
| Contract Quality | 63.7 |
| Governance | 20.8 |
| Operational Transparency | 57.9 |
| Developer Ergonomics | 58.2 |
| Commercial Clarity | 60.5 |

## Agent readiness — 50.2 (agent-ready)

| Dimension | Value |
|---|---|
| Spec Presence | yes |
| Agentic Access | derived |
| MCP Server | yes |
| Auth Clarity | no |
| Idempotency | no |
| Error Semantics | verified |
| OpenAPI Examples | verified |
| Rate Limit Signal | verified |
| Event Surface Described | no |
| Agent Skills | derived |
| Well Known Catalog | no |
| Consent Identity | no |
| Agent Card | no |
| Dry Run Mode | no |

## Access

Self-serve signup — onboarding: self-serve, pricing: unknown, trial: no (confidence: medium).

## APIs (9)

- **Brainfish Agents API** — AI agent operations for answer generation and streaming
- **Brainfish Analytics API** — Conversation thread analytics with filtering and pagination
- **Brainfish Authentication API** — Authentication and token validation operations
- **Brainfish Catalogs API** — Catalog management operations. Create catalogs and sync content programmatically via the API.
- **Brainfish Collections API** — Collection management operations including create, read, update, list, and delete
- **Brainfish Conversations API** — Conversation operations including follow-up question generation
- **Brainfish Documents API** — Document management operations including create, read, update, list, and delete
- **Brainfish Sessions API** — Chat session search, detail, timeline, and AI-powered insights. A "session" is a chat conversation keyed by conversationId.
- **Brainfish Users API** — User-scoped operations. Generate answers personalized to a specific external/platform user with automatic attribute-based collection filtering.

## MCP servers (1)

- **brainfish-mcp.yml**

## Agentic access (1)

- **Brainfish Agentic Access** — 27 operations · 19 acting · 1 human-in-the-loop

## Security (3)

- **Brainfish Authentication** — apiKey/http · 3 schemes
- **Brainfish Domain Security** — TLSv1.3 · HSTS · DMARC
- **Brainfish Trust Center** — SOC 2, ISO 27001

## Tags

Company, AI, Customer Support, Knowledge Base, Help Desk, Agents, Support Automation, SaaS

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Profiled by [API Evangelist](https://apievangelist.com) and published on [APIs.io](https://apis.io/providers/brainfish/). Scores are computed from the provider's own public artifacts under a published rubric.