# Balto

**Canonical:** https://apis.io/providers/balto/  
**Website:** https://balto.ai/  
**APIs profiled:** 1

Balto is a contact center AI platform that pairs live human agents with real-time AI to improve conversation quality, compliance, efficiency, and revenue. Its unified system delivers real-time agent guidance (Agent Assist), automated quality assurance that auto-scores 100% of interactions, real-time compliance monitoring and risk alerting, AI coaching, call summarization (Real-Time Notetaker), omnichannel voice and digital support, and a Voice AI Agent (Togo) for high-volume repeatable calls. Balto integrates with 50+ contact center (CCaaS) platforms including Five9, Genesys, Amazon Connect, NICE inContact, RingCentral, and Convoso, and exposes a Call Data API for exporting historical call records into external systems and data warehouses. Founded in St. Louis, Balto is backed by Sierra Ventures. This profile was enriched from Balto's public web surface; the Docs Hub at docs.balto.ai is a ReadMe-hosted site that redirects every path, including /reference and /openapi.json, to login.balto.ai, and Balto states the hub — which holds its full API documentation — is available exclusively to current customers with Balto Cloud credentials, so no public OpenAPI, GraphQL, AsyncAPI or MCP contract was available to harvest.

## Kin Score — 24.9 / 100 (emerging)

Scored 2026-08-19 under rubric 0.12.0. Trend: flat (-0.8 from 25.7).

| Facet | Score |
|---|---|
| Discoverability | 66.7 |
| Contract Quality | 0.0 |
| Governance | 18.2 |
| Contract Governance | 18.2 |
| Operational Transparency | 18.4 |
| Developer Ergonomics | 26.2 |
| Commercial Clarity | 42.1 |
| Access Clarity | 42.1 |

## Agent readiness — 3.0 (human-only)

| Dimension | Value |
|---|---|
| Spec Presence | no |
| Agentic Access | no |
| Reversibility Documented | no |
| MCP Server | no |
| Auth Clarity | no |
| Idempotency | no |
| Error Semantics | no |
| OpenAPI Examples | no |
| Rate Limit Signal | documented |
| Event Surface Described | no |
| Agent Skills | no |
| Well Known Catalog | no |
| Consent Identity | no |
| Agent Card | no |
| Dry Run Mode | no |

## Access

Unknown — onboarding: unknown, pricing: unknown, trial: no (confidence: low).

## APIs (1)

- **Balto Call Data API** — Balto's Call Data API gives customers programmatic access to their historical call records so they can transfer, analyse and activate that data in a CRM, data warehouse or any s...

## Security (2)

- **Balto Domain Security** — TLSv1.3 · HSTS · DNSSEC · DMARC
- **Balto Trust Center** — SOC 2, HIPAA, PCI DSS

## Plans (1)

- **Balto Plans Pricing**

## Tags

Company, Ai, Contact Center, Conversation Intelligence, Agent Assist, Real-Time Guidance, Quality Assurance, Compliance, Call Center, CCaaS, Voice AI

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Profiled by [API Evangelist](https://apievangelist.com) and published on [APIs.io](https://apis.io/providers/balto/). Scores are computed from the provider's own public artifacts under a published rubric.