# Assembled **Canonical:** https://apis.io/providers/assembled/ **Website:** https://www.assembled.com **APIs profiled:** 27 Assembled is a San Francisco-headquartered support operations platform that unifies workforce management (WFM), AI agents, and AI Copilot for modern customer support teams. Founded in 2020 by former Stripe operations engineers, Assembled lets support leaders plan, schedule, and orchestrate a hybrid workforce of in-house agents, BPO vendors, and AI agents from a single system. The platform delivers ML-based volume forecasting, automated schedule generation, real-time adherence, time-off and shift-swap automation, vendor capacity planning, multichannel routing, and structured reporting across phone, email, chat, SMS, social, and back-office channels. Its AI surface includes autonomous AI Agents that resolve customer conversations end-to-end across chat, email, SMS, and voice, plus AI Copilot, which drafts replies, translates in real time, and surfaces knowledge for human agents. The Assembled REST API (api.assembledhq.com/v0) exposes people, queues, sites, teams, skills, activities, agent states, forecasts, time-off requests, requirements, working hours, QA scores, structured reports, and the Assist endpoints for AI chat responses and knowledge articles. Assembled is used by Stripe, Etsy, Robinhood, Webflow, Canva, Duolingo, Autodesk, HubSpot, Intercom, and Ramp, and integrates with Zendesk, Salesforce Service Cloud, Intercom, Kustomer, Gladly, Gorgias, Dixa, ServiceNow, Five9, Genesys Cloud, Talkdesk, Amazon Connect, NiCE, UJET, Zoom Contact Center, Slack, Okta, Workday, HiBob, Google Calendar, Shopify, Notion, Confluence, Guru, SharePoint, Fivetran, and quality tools like Klaus, Rippit (MaestroQA), evaluagent, and Observe.AI. ## Kin Score — 55.6 / 100 (strong) Scored 2026-08-20 under rubric 0.12.0. Trend: flat (+0.0 from 55.6). | Facet | Score | |---|---| | Discoverability | 64.8 | | Contract Quality | 63.6 | | Governance | 25.0 | | Contract Governance | 25.0 | | Operational Transparency | 50.0 | | Developer Ergonomics | 61.9 | | Commercial Clarity | 56.6 | | Access Clarity | 56.6 | ## Agent readiness — 34.1 (agent-ready) | Dimension | Value | |---|---| | Spec Presence | yes | | Agentic Access | derived | | Reversibility Documented | documented | | MCP Server | no | | Auth Clarity | yes | | Idempotency | no | | Error Semantics | no | | OpenAPI Examples | partial | | Rate Limit Signal | documented | | Event Surface Described | no | | Agent Skills | no | | Well Known Catalog | no | | Consent Identity | no | | Agent Card | no | | Dry Run Mode | no | ## Access Paid · Self-serve signup — onboarding: self-serve, pricing: paid, trial: no (confidence: high). ## APIs (27) - **Assembled People API** — Manage agents (people) in the Assembled workforce. List, retrieve, create, and update agents along with their roles, channels, skills, and team assignments. The People API is th... - **Assembled Agent State API** — Read and write real-time agent state used to drive adherence reporting, live dashboards, and dynamic routing. Supports bulk state ingestion from upstream telephony and CRM platf... - **Assembled Activities API** — Create, list, and delete activities — the scheduled shifts, breaks, time off, training, and meetings that make up an agent's calendar. Includes bulk creation, soft-delete semant... - **Assembled Forecasts API** — Retrieve Assembled's ML-generated forecasts, forecast totals, manual adjustments, and detected outliers. The forecasted-vs-actuals endpoint compares predicted to realised volume... - **Assembled Time Off API** — Programmatically create, list, and cancel time-off requests, and pull a stream of time-off updates for downstream HRIS or payroll synchronisation. The endpoint underpins the aut... - **Assembled Requirements API** — Create and list staffing requirements that express how many agents are needed by queue, site, team, or skill across time intervals. Requirement types describe the family of need... - **Assembled Conversations API** — Bulk-ingest and bulk-update customer conversation records — phone, email, chat, SMS, social, and back-office — so they can be associated with agents, queues, and channels for re... - **Assembled Reports API** — Asynchronously generate and retrieve structured reports including adherence, ticket statistics, and handle times. Reports are kicked off with a POST /v0/reports/:reportType call... - **Assembled Activity Types API** — Types/categories of activity - **Assembled Agent Associations API** — Map platform IDs to Assembled people - **Assembled Assist Articles API** — The Assist Articles API from Assembled — 2 operation(s) for assist articles. - **Assembled Assist Conversations API** — The Assist Conversations API from Assembled — 2 operation(s) for assist conversations. - **Assembled Assist Replies API** — The Assist Replies API from Assembled — 1 operation(s) for assist replies. - **Assembled Assist Responses API** — The Assist Responses API from Assembled — 2 operation(s) for assist responses. - **Assembled Event Changes API** — Audit trail of schedule modifications - **Assembled Forecast Adjustments API** — The Forecast Adjustments API from Assembled — 3 operation(s) for forecast adjustments. - **Assembled Forecast Outliers API** — The Forecast Outliers API from Assembled — 3 operation(s) for forecast outliers. - **Assembled Forecast Totals API** — The Forecast Totals API from Assembled — 2 operation(s) for forecast totals. - **Assembled Forecasts Vs Actuals API** — The Forecasts Vs Actuals API from Assembled — 1 operation(s) for forecasts vs actuals. - **Assembled Quality Assurance API** — The Quality Assurance API from Assembled — 1 operation(s) for quality assurance. - **Assembled Queues API** — The Queues API from Assembled — 2 operation(s) for queues. - **Assembled Requirement Types API** — The Requirement Types API from Assembled — 1 operation(s) for requirement types. - **Assembled Roles API** — Available roles that can be assigned to people - **Assembled Sites API** — The Sites API from Assembled — 2 operation(s) for sites. - **Assembled Skills API** — The Skills API from Assembled — 2 operation(s) for skills. - **Assembled Teams API** — The Teams API from Assembled — 2 operation(s) for teams. - **Assembled Working Hours API** — The Working Hours API from Assembled — 2 operation(s) for working hours. ## Agentic access (1) - **Assembled Agentic Access** — 70 operations · 41 acting · 3 human-in-the-loop ## Security (4) - **Assembled Authentication** — http · 1 scheme - **Assembled Domain Security** — TLSv1.3 · HSTS · DMARC - **Assembled Vulnerability Disclosure** — disclosure policy published - **Assembled Trust Center** — SOC 2, GDPR ## Plans (1) - **Assembled Plans Pricing** ## Tags Customer-Support, Workforce Management, WFM, AI Agents, AI Copilot, Contact Center, Customer Experience, Support Operations, Scheduling, Forecasting, Quality Assurance, Vendor Management, BPO --- Profiled by [API Evangelist](https://apievangelist.com) and published on [APIs.io](https://apis.io/providers/assembled/). Scores are computed from the provider's own public artifacts under a published rubric.