# Amazon Connect **Canonical:** https://apis.io/providers/amazon-connect/ **Website:** https://aws.amazon.com/connect/ **APIs profiled:** 22 Amazon Connect is a cloud-based contact center service that makes it easy to set up and manage a customer contact center and provide reliable customer engagement at any scale, with omnichannel support for voice, chat, email, and task management. It includes AI-powered features for agent assistance, customer profiles, conversation analytics, and outbound campaign management. ## Kin Score — 47.1 / 100 (developing) Scored 2026-08-20 under rubric 0.12.0. Trend: flat (+0.0 from 47.1). | Facet | Score | |---|---| | Discoverability | 68.5 | | Contract Quality | 36.0 | | Governance | 25.0 | | Contract Governance | 25.0 | | Operational Transparency | 36.8 | | Developer Ergonomics | 50.0 | | Commercial Clarity | 67.1 | | Access Clarity | 67.1 | ## Agent readiness — 41.9 (agent-ready) | Dimension | Value | |---|---| | Spec Presence | yes | | Agentic Access | derived | | Reversibility Documented | no | | MCP Server | no | | Auth Clarity | yes | | Idempotency | no | | Error Semantics | verified | | OpenAPI Examples | verified | | Rate Limit Signal | documented | | Event Surface Described | no | | Agent Skills | no | | Well Known Catalog | no | | Consent Identity | no | | Agent Card | no | | Dry Run Mode | no | ## Access Paid · Self-serve signup — onboarding: self-serve, pricing: paid, trial: no (confidence: high). ## APIs (22) - **Amazon Connect Streams SDK** — Amazon Connect Streams is a browser-based integration API and JavaScript SDK that enables embedding and controlling the Amazon Connect Contact Control Panel (CCP) within your we... - **Amazon AppIntegrations API** — The Amazon AppIntegrations service enables you to configure and reuse connections to external applications, powering third-party integrations in the Amazon Connect agent workspace. - **Amazon Connect Contact Lens API** — Amazon Connect Contact Lens enables you to analyze conversations between customers and agents using speech transcription, natural language processing, and intelligent search cap... - **Amazon Connect Outbound Campaigns API** — With the outbound campaigns feature of Amazon Connect, you can create high-volume outbound campaigns for appointment reminders, telemarketing, subscription renewals, or debt col... - **Amazon Connect Outbound Campaigns V2 API** — The outbound campaigns V2 API provides an updated interface for creating high-volume outbound campaigns including multi-channel support and availability in all Amazon Connect re... - **Amazon Connect Cases API** — With Amazon Connect Cases, agents can track and manage customer issues that require multiple interactions, follow-up tasks, and teams in your contact center. A case represents a... - **Amazon Connect Participant Service API** — The Amazon Connect Participant Service enables managing chat participants including agents, customers, and managers. Use it to send messages and events, manage connection state,... - **Amazon Connect Customer Profiles API** — Amazon Connect Customer Profiles provides a unified customer profile for your contact center with pre-built connectors powered by AppFlow that make it easy to combine customer i... - **Amazon Q Connect API** — Amazon Q in Connect is a generative AI customer service assistant built on Amazon Bedrock. It provides real-time recommendations to help contact center agents resolve customer i... - **Amazon Voice ID API** — Amazon Connect Voice ID provides real-time caller authentication and fraud risk detection to make voice interactions in contact centers more secure and efficient. Note - Voice I... - **Amazon Connect Agent Statuses API** — Operations for managing agent status configurations - **Amazon Connect Authentication API** — Operations for authentication and federation - **Amazon Connect Contact Flows API** — Operations for managing contact flows - **Amazon Connect Contacts API** — Operations for managing contacts and contact interactions - **Amazon Connect Hours of Operations API** — Operations for managing hours of operation configurations - **Amazon Connect Instances API** — Operations for managing Amazon Connect instances - **Amazon Connect Metrics API** — Operations for retrieving real-time and historical metrics - **Amazon Connect Queues API** — Operations for managing queues - **Amazon Connect Routing Profiles API** — Operations for managing routing profiles - **Amazon Connect Security Profiles API** — Operations for managing security profiles - **Amazon Connect Tags API** — Operations for tagging Amazon Connect resources - **Amazon Connect Users API** — Operations for managing Amazon Connect users and agents ## Agentic access (1) - **Amazon Connect Agentic Access** — 41 operations · 24 acting · 1 human-in-the-loop ## Security (4) - **Amazon Connect Authentication** — http · 1 scheme - **Amazon Connect Domain Security** — TLSv1.3 · HSTS · DMARC - **Amazon Connect Vulnerability Disclosure** — security.txt · contact published - **Amazon Connect Trust Center** — PCI DSS, HIPAA, FedRAMP, GDPR, FIPS 140 ## Plans (1) - **Amazon Connect Plans Pricing** ## Use cases (6) - **Customer Support Contact Center** — Deploy an omnichannel contact center handling voice, chat, email, and messaging with intelligent routing to the right agents. - **AI-Powered Self-Service** — Build conversational AI flows that handle common customer requests in 30+ languages without agent involvement. - **Agent Productivity Improvement** — Reduce average handle time with real-time AI guidance, unified agent workspace, and automated post-contact work. - **Outbound Customer Engagement** — Run appointment reminders, subscription renewals, payment notifications, and telemarketing campaigns at scale. - **Fraud Prevention** — Use Voice ID for real-time caller authentication and fraud risk detection in voice contact center interactions. - **Compliance and Quality Monitoring** — Analyze 100% of customer interactions with Contact Lens for regulatory compliance and quality assurance. ## Tags Chat, Contact Center, Customer Service, Voice, Artificial Intelligence, Omnichannel --- Profiled by [API Evangelist](https://apievangelist.com) and published on [APIs.io](https://apis.io/providers/amazon-connect/). Scores are computed from the provider's own public artifacts under a published rubric.