# Altitude Software

**Canonical:** https://apis.io/providers/altitude-software/  
**Website:** https://altitudeapac.com/  
**APIs profiled:** 0

Altitude Software is a contact center and unified customer interaction (uCI) software company founded in 1993 and headquartered in Lisbon, Portugal. Its flagship Altitude uCI suite provides omnichannel contact center capabilities — inbound/outbound campaigns, IVR and self-service, routing, dialer, recording and quality management, and CRM/ERP integration — with the Altitude uAgent SDK exposing Java, C/C++, .NET, SOAP, XML-RPC and web-service APIs for on-premises and cloud deployments. Altitude Software was a portfolio company of Insight Partners and was acquired by Enghouse Systems (TSX: ENGH) on 2020-12-30; the product line is now developed and maintained by Enghouse Interactive, and the brand continues to operate regionally (e.g. Altitude Software APAC). The company does not publish a modern public REST API, developer portal, or OpenAPI specification; integration is delivered through the proprietary uAgent SDK and packaged CRM/ERP connectors.

## Kin Score — 6.4 / 100 (minimal)

Scored 2026-08-20 under rubric 0.12.0. Trend: flat (+0.0 from 6.4).

| Facet | Score |
|---|---|
| Discoverability | 50.0 |
| Contract Quality | 0.0 |
| Governance | 0.0 |
| Contract Governance | 0.0 |
| Operational Transparency | 0.0 |
| Developer Ergonomics | 7.1 |
| Commercial Clarity | 0.0 |
| Access Clarity | 0.0 |

## Agent readiness — 0.0 (human-only)

| Dimension | Value |
|---|---|
| Spec Presence | no |
| Agentic Access | no |
| Reversibility Documented | no |
| MCP Server | no |
| Auth Clarity | no |
| Idempotency | no |
| Error Semantics | no |
| OpenAPI Examples | no |
| Rate Limit Signal | no |
| Event Surface Described | no |
| Agent Skills | no |
| Well Known Catalog | no |
| Consent Identity | no |
| Agent Card | no |
| Dry Run Mode | no |

## Access

Unknown — onboarding: unknown, pricing: unknown, trial: no (confidence: low).

## Tags

Company, Contact Center, Customer Interaction Management, Call Center Software, Customer Experience, Omnichannel, CRM, CCaaS

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Profiled by [API Evangelist](https://apievangelist.com) and published on [APIs.io](https://apis.io/providers/altitude-software/). Scores are computed from the provider's own public artifacts under a published rubric.