# Afiniti

**Canonical:** https://apis.io/providers/afiniti/  
**Website:** https://www.afiniti.com/  
**APIs profiled:** 0

Afiniti is an enterprise contact center AI company whose patented behavioral pairing technology matches inbound customers with the agent most likely to produce a desired business outcome, measured against a continuously alternating ON/OFF control benchmark. In 2026 the company extended pairing into what it calls Outcome Orchestration, a unified AI decisioning platform spanning four products: Afiniti Pairing, Afiniti Orchestrator, Afiniti Intelligence and Afiniti Agents. Afiniti sits as a decisioning layer above existing CCaaS, ACD, IVR/IVA, CRM and workforce platforms rather than replacing them, and is deployed at telco, financial services, insurance, healthcare and travel/hospitality enterprises. Integration reaches customers through host platform ecosystems (Genesys AppFoundry, NICE CXexchange/DEVone, Five9) and through the Afiniti Link partner program, which advertises APIs and SDKs to certified partners but publishes no public developer portal, API reference, or machine-readable specification.

## Kin Score — 14.9 / 100 (emerging)

Scored 2026-08-17 under rubric 0.11.0. Trend: flat (+0.0 from 14.9).

| Facet | Score |
|---|---|
| Discoverability | 57.4 |
| Contract Quality | 0.0 |
| Governance | 0.0 |
| Operational Transparency | 0.0 |
| Developer Ergonomics | 6.5 |
| Commercial Clarity | 39.5 |

## Agent readiness — 0.0 (human-only)

| Dimension | Value |
|---|---|
| Spec Presence | no |
| Agentic Access | no |
| MCP Server | no |
| Auth Clarity | no |
| Idempotency | no |
| Error Semantics | no |
| OpenAPI Examples | no |
| Rate Limit Signal | no |
| Event Surface Described | no |
| Agent Skills | no |
| Well Known Catalog | no |
| Consent Identity | no |
| Agent Card | no |
| Dry Run Mode | no |

## Security (2)

- **Afiniti Domain Security** — TLSv1.3 · HSTS · DMARC
- **Afiniti Trust Center** — SOC 2 Type 2, HITRUST, SOC 3, ISO/IEC 27001, ISO/IEC 27701, GDPR, CCPA, EcoVadis

## Tags

Company, Artificial Intelligence, Contact Center, Customer Experience, Machine Learning, Enterprise AI, Call Routing, CCaaS

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Profiled by [API Evangelist](https://apievangelist.com) and published on [APIs.io](https://apis.io/providers/afiniti/). Scores are computed from the provider's own public artifacts under a published rubric.