# Ada

**Canonical:** https://apis.io/providers/ada/  
**Website:** https://www.ada.cx/  
**APIs profiled:** 14

Ada is an AI-powered customer service automation platform that enables enterprises to deploy AI agents capable of resolving customer inquiries across digital channels without human intervention. The platform exposes a suite of REST APIs for managing knowledge bases, end-user profiles, conversation handling, data export, data compliance, and external integrations. All APIs use rotatable API keys for authentication, return JSON, and support cursor-based pagination. Ada serves global brands including Pinterest, Square, Ancestry, and Zendesk, and has powered more than 6.4 billion customer interactions since its founding in 2016.

## Kin Score — 76.2 / 100 (exemplar)

Scored 2026-08-20 under rubric 0.12.0. Trend: flat (+0.0 from 76.2).

| Facet | Score |
|---|---|
| Discoverability | 92.6 |
| Contract Quality | 74.7 |
| Governance | 55.3 |
| Contract Governance | 55.3 |
| Operational Transparency | 60.5 |
| Developer Ergonomics | 85.7 |
| Commercial Clarity | 82.9 |
| Access Clarity | 82.9 |

## Agent readiness — 56.7 (agent-native)

| Dimension | Value |
|---|---|
| Spec Presence | yes |
| Agentic Access | derived |
| Reversibility Documented | no |
| MCP Server | documented |
| Auth Clarity | yes |
| Idempotency | documented |
| Error Semantics | verified |
| OpenAPI Examples | no |
| Rate Limit Signal | documented |
| Event Surface Described | yes |
| Agent Skills | yes |
| Well Known Catalog | yes |
| Consent Identity | no |
| Agent Card | no |
| Dry Run Mode | no |

## Access

Enterprise · Sales-led onboarding — onboarding: unknown, pricing: enterprise, trial: no (confidence: high).

## APIs (14)

- **Ada End Users API** — Real-time management of end-user profile information with webhook events for new chats and profile updates.
- **Ada Conversations API** — Build custom channels and extend Ada into proprietary apps or third-party platforms with full conversation lifecycle control.
- **Ada Integrations API** — Connect external applications to Ada using OAuth to extend AI agent capabilities with partner-built integrations.
- **Ada MCP Server** — Model Context Protocol server exposing Ada's management surface to AI assistants — metrics, conversation transcripts, knowledge and coaching search, entity discovery, test cases...
- **Ada subpackage_channels API** — The subpackage_channels API from Ada — 1 operation(s) for subpackage_channels.
- **Ada subpackage_conversations API** — The subpackage_conversations API from Ada — 9 operation(s) for subpackage_conversations.
- **Ada subpackage_deleteChatterData API** — The subpackage_deleteChatterData API from Ada — 1 operation(s) for subpackage_deletechatterdata.
- **Ada subpackage_endUsers API** — The subpackage_endUsers API from Ada — 2 operation(s) for subpackage_endusers.
- **Ada subpackage_knowledge.subpackage_knowledge/articles API** — The subpackage_knowledge.subpackage_knowledge/articles API from Ada — 3 operation(s) for subpackage_knowledge.subpackage_knowledge/articles.
- **Ada subpackage_knowledge.subpackage_knowledge/sources API** — The subpackage_knowledge.subpackage_knowledge/sources API from Ada — 2 operation(s) for subpackage_knowledge.subpackage_knowledge/sources.
- **Ada subpackage_knowledge.subpackage_knowledge/tags API** — The subpackage_knowledge.subpackage_knowledge/tags API from Ada — 3 operation(s) for subpackage_knowledge.subpackage_knowledge/tags.
- **Ada subpackage_messages API** — The subpackage_messages API from Ada — 2 operation(s) for subpackage_messages.
- **Ada subpackage_platformIntegrations API** — The subpackage_platformIntegrations API from Ada — 4 operation(s) for subpackage_platformintegrations.
- **Ada subpackage_webhookManagement API** — The subpackage_webhookManagement API from Ada — 5 operation(s) for subpackage_webhookmanagement.

## MCP servers (1)

- **Ada MCP Server**

## Agentic access (1)

- **Ada Agentic Access** — 45 operations · 26 acting

## Security (4)

- **Ada Authentication** — http/oauth2 · 3 schemes
- **Ada Domain Security** — TLSv1.3 · HSTS · DNSSEC · DMARC
- **Ada Vulnerability Disclosure** — Bugcrowd · security.txt · contact published
- **Ada Trust Center** — SOC 2 Type 2, SOC 3, PCI DSS (Attestation of Compliance), HIPAA, GDPR, CCPA, CPRA, PIPEDA, VPAT 2024 (WCAG 2.1 AA)

## Plans (1)

- **Ada Plans Pricing**

## Tags

Artificial Intelligence, Customer Service, Chatbots, Automation, Conversational AI, Help Desk, CRM, Integration, Knowledge-Management, Data Export

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Profiled by [API Evangelist](https://apievangelist.com) and published on [APIs.io](https://apis.io/providers/ada/). Scores are computed from the provider's own public artifacts under a published rubric.