# Ada

**Canonical:** https://apis.io/providers/ada-cx/  
**Website:** https://www.ada.cx/  
**APIs profiled:** 8

Ada (formerly Ada Support) is an AI customer service automation platform that resolves customer questions across chat, email, voice, and social channels using a generative AI agent grounded in a customer's knowledge sources. Ada exposes REST APIs for managing conversations, end users, knowledge sources and articles, integrations (Actions), data export, data compliance, and webhooks.

## Kin Score — 38.9 / 100 (thin)

Scored 2026-08-20 under rubric 0.12.0. Trend: flat (+0.0 from 38.9).

| Facet | Score |
|---|---|
| Discoverability | 74.1 |
| Contract Quality | 38.9 |
| Governance | 0.0 |
| Contract Governance | 0.0 |
| Operational Transparency | 36.8 |
| Developer Ergonomics | 16.7 |
| Commercial Clarity | 68.4 |
| Access Clarity | 68.4 |

## Agent readiness — 18.4 (agent-aware)

| Dimension | Value |
|---|---|
| Spec Presence | yes |
| Agentic Access | no |
| Reversibility Documented | no |
| MCP Server | no |
| Auth Clarity | no |
| Idempotency | no |
| Error Semantics | no |
| OpenAPI Examples | no |
| Rate Limit Signal | documented |
| Event Surface Described | no |
| Agent Skills | no |
| Well Known Catalog | no |
| Consent Identity | no |
| Agent Card | no |
| Dry Run Mode | no |

## Access

Free — onboarding: unknown, pricing: free, trial: no (confidence: medium).

## APIs (8)

- **Ada REST API** — The Ada REST API is the unified v2 interface to the Ada AI customer service platform. It covers knowledge sources and articles, end users, conversations, integrations (Actions),...
- **Ada Knowledge API** — Manage knowledge sources, articles, and tags that Ada's AI Agent uses to ground answers to customer questions.
- **Ada Conversations API** — Read and manage conversations handled by the Ada AI Agent across all supported channels.
- **Ada End Users API** — Create, look up, and update end users (customers) along with their metadata for use by Ada's AI Agent and Actions.
- **Ada Integrations (Actions) API** — Configure and invoke Actions, the integration layer that lets the Ada AI Agent call external systems and APIs during a conversation.
- **Ada Data Export API** — Export conversation, message, and analytics data from Ada to data warehouses and BI tooling.
- **Ada Data Compliance API** — Run data subject access requests, data deletion, and other compliance operations across the Ada platform.
- **Ada Webhooks API** — Configure and consume webhooks that notify external systems of conversation lifecycle events and other platform activity.

## Security (3)

- **Ada Cx Domain Security** — TLSv1.3 · HSTS · DNSSEC · DMARC
- **Ada Cx Vulnerability Disclosure** — security.txt · contact published
- **Ada Cx Trust Center** — SOC 2, HIPAA, GDPR

## Plans (1)

- **Ada Cx Plans Pricing**

## Tags

AI Agent, Automation, Chatbots, Conversational AI, Customer Service, Customer-Support, CX, Generative AI, Knowledge, Messaging

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Profiled by [API Evangelist](https://apievangelist.com) and published on [APIs.io](https://apis.io/providers/ada-cx/). Scores are computed from the provider's own public artifacts under a published rubric.