# 8x8

**Canonical:** https://apis.io/providers/8x8/  
**Website:** https://www.8x8.com/  
**APIs profiled:** 36

8x8, Inc. is a San Jose, California headquartered cloud communications provider that sells an integrated UCaaS, CCaaS and CPaaS platform (marketed as XCaaS) to business buyers in its home market of the United States and internationally. In the telecom value chain 8x8 sits in the aggregator half of the market, not the mobile network operator half: it does not own radio spectrum, and it resells carrier voice and messaging connectivity while adding contact center, unified communications, video (it owns and operates Jitsi as a Service) and analytics on top. Its API posture is genuinely developer-first for a company of its size — developer.8x8.com is a real self-serve portal, sign-up runs through the 8x8 Connect console, and the entire documentation site including 34 OpenAPI 3.x definitions is published openly on GitHub at 8x8Cloud/public-developer-docs. What 8x8 does not do is the network-API layer: there is no CAMARA reference, no GSMA Open Gateway participation, no Aduna channel, no TM Forum Open API conformance and no CIBA anywhere in its public developer corpus. 8x8 competes with Twilio, Vonage and Sinch on application-layer communications APIs, and buys the underlying network access rather than exposing it.

## Kin Score — 66.9 / 100 (exemplar)

Scored 2026-08-17 under rubric 0.11.0. Trend: flat (+0.0 from 66.9).

| Facet | Score |
|---|---|
| Discoverability | 81.5 |
| Contract Quality | 70.1 |
| Governance | 11.5 |
| Operational Transparency | 94.7 |
| Developer Ergonomics | 71.2 |
| Commercial Clarity | 60.5 |

Regulatory layer — **Telecommunications**: 73.6 (matched via tags).

## Agent readiness — 57.4 (agent-native)

| Dimension | Value |
|---|---|
| Spec Presence | yes |
| Agentic Access | derived |
| MCP Server | derived |
| Auth Clarity | yes |
| Idempotency | documented |
| Error Semantics | verified |
| OpenAPI Examples | verified |
| Rate Limit Signal | documented |
| Event Surface Described | yes |
| Agent Skills | derived |
| Well Known Catalog | no |
| Consent Identity | no |
| Agent Card | no |
| Dry Run Mode | no |

## APIs (36)

- **8x8 Contact Center Chat API V2** — 8x8 Contact Center Chat API v2 for creating and driving chat conversations, messages and participants inside the contact center.
- **8x8 Contact Center Dynamic Campaigns** — 8x8 Contact Center Dynamic Campaigns API for injecting and managing records in dynamic outbound campaigns.
- **Contact Center Campaigns API** — 8x8 Contact Center Campaigns API for creating campaigns and managing campaign records for outbound dialing.
- **Chapi - Chat API** — 8x8 Chapi chat API for programmatic creation of chat conversations against the contact center chat service.
- **Contact Center Agent Status API** — 8x8 Contact Center Agent Status API for reading and setting agent presence and status codes.
- **8x8 Contact Center Call API Reference** — 8x8 Contact Center Call API for controlling in-progress phone interactions handled by contact center agents.
- **Contact Center Chat Gateway** — 8x8 Contact Center Chat Gateway API for bridging external chat channels into 8x8 Contact Center conversations.
- **8x8 Administration - Address Management API** — 8x8 Administration Address Management API for managing service and emergency addresses attached to sites and users.
- **8x8 Administration - Operations API** — 8x8 Administration Operations API for tracking the status of long-running provisioning operations.
- **8x8 Administration - Phone Number Management API** — 8x8 Administration Phone Number Management API for listing and assigning telephone numbers within an 8x8 tenant.
- **8x8 Administration - Ring Group Management API** — 8x8 Administration Ring Group Management API for creating and managing ring groups and their members.
- **8x8 Administration - Site Management API** — 8x8 Administration Site Management API for creating and managing sites within an 8x8 tenant.
- **8x8 Administration - User Management API** — 8x8 Administration User Management API for provisioning, updating and deprovisioning users across an 8x8 UCaaS/CCaaS tenant.
- **8x8 Analytics for Contact Center Historical Metrics API** — 8x8 Analytics for Contact Center Historical Metrics API for querying historical queue, agent and interaction metrics, secured with OAuth2 client credentials.
- **8x8 Analytics for Contact Center Real-time Metrics API** — 8x8 Analytics for Contact Center Real-time Metrics API for live queue, agent and interaction state, secured with OAuth2 client credentials.
- **Audit Records API** — 8x8 Audit Records API for retrieving administrative audit trail records across the 8x8 platform.
- **Cloud Storage Service Public API** — 8x8 Cloud Storage Service Public API for listing, retrieving and managing call recordings and other stored media across regional storage tenants.
- **Customer 360 API** — 8x8 Customer 360 API for retrieving a consolidated customer interaction profile across 8x8 channels.
- **Quality Management and Speech Analytics API** — 8x8 Quality Management and Speech Analytics API for evaluations, scorecards, transcripts and speech analytics over recorded contact center interactions.
- **Work Analytics Customer Data** — 8x8 Work Analytics Customer Data API for retrieving customer-scoped analytics datasets from the 8x8 Work platform.
- **Work Analytics Historical** — 8x8 Work Analytics Historical API for querying historical unified communications call and meeting records and aggregates.
- **Work Analytics** — 8x8 Work Analytics API exposing unified communications usage and quality metrics for the 8x8 Work (UCaaS) product.
- **Automation API** — 8x8 Automation API for defining, launching and managing communication workflow definitions and workflow instances across channels.
- **Business Messaging API** — 8x8 Business Messaging (Chat Apps) API for sending and receiving rich messages over WhatsApp Business, RCS, Viber Business, LINE Official Account, Zalo ZNS and other chat channels.
- **Configuration API** — 8x8 Connect Configuration API for subaccount-level configuration of the messaging platform.
- **Contacts API** — 8x8 Contacts API for managing contacts and contact groups used as recipients across the Connect messaging and voice products.
- **Number Lookup API** — 8x8 Number Lookup API that validates phone numbers and returns carrier, portability and reachability data for database hygiene and anti-fraud checks.
- **Number Masking API** — 8x8 Number Masking API that bridges two parties through virtual numbers so neither participant sees the other's real phone number, with call action handling and session summaries.
- **SMS API** — 8x8 Connect SMS API for single and batch A2P SMS delivery worldwide, with sender ID handling, encoding control, delivery receipts and message status lookup.
- **Verification API** — 8x8 Verification API for generating and validating SMS- and voice-based one-time passcodes for mobile number verification and two-factor authentication.
- **Video Interaction API** — 8x8 Video Interaction API for creating and managing agent-to-customer video sessions initiated from a messaging or voice interaction.
- **Voice API** — 8x8 Connect Voice API for programmable outbound and inbound calling, callflows, voice messaging and IVR session control over the 8x8 cloud telephony platform.
- **8x8 Contact Center Chat API** — 8x8 Contact Center Chat API for creating conversations, exchanging messages and managing chat participants.
- **8x8 Event Streaming API** — Real-time contact center event stream delivered over the Apache Pulsar WebSocket interface. Clients connect to wss://{host}/ws/v2/reader/persistent/{tenant}/{namespace}/{topic} ...
- **Jitsi as a Service (JaaS)** — 8x8's hosted Jitsi Meet video platform, integrated through the Jitsi IFrame API (commands, events and functions) and authorized with RS256-signed JWTs minted from a JaaS API key...
- **8x8 CPaaS Voice Webhooks** — Subaccount-level HTTP POST callbacks emitted by the 8x8 CPaaS voice platform: VSS (Voice Session Summary) for end-of-session outcomes, VCA (Voice Call Action) for in-call callfl...

## MCP servers (1)

- **8x8 MCP (candidate)** — Derived candidate MCP tool surface over 312 OpenAPI operations. 8x8 publishes no official MCP server.

## Agentic access (1)

- **8X8 Agentic Access** — 312 operations · 147 acting · 1 human-in-the-loop

## Security (4)

- **8X8 Authentication** — apiKey/http/oauth2 · 5 schemes
- **8X8 Domain Security** — TLSv1.3 · DMARC
- **8X8 Vulnerability Disclosure** — Hackerone
- **8X8 Trust Center** — SOC 2 Type II, ISO 27001:2022, ISO 27017:2015, ISO 27018:2019, CSA Cyber Trust Certificate, HIPAA, Cyber Essentials Plus (CE+)

## Tags

Telecommunications, United States, CPaaS, UCaaS, CCaaS, Contact Center, Messaging, SMS, Voice, Video, Identity Verification, Webhooks, Cloud Communications

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Profiled by [API Evangelist](https://apievangelist.com) and published on [APIs.io](https://apis.io/providers/8x8/). Scores are computed from the provider's own public artifacts under a published rubric.