# [24]7.ai

**Canonical:** https://apis.io/providers/247-ai/  
**Website:** https://www.247.ai/  
**APIs profiled:** 0

[24]7.ai is a customer-experience (CX) software and services company headquartered in Campbell, California, operating the [24]7 Engagement Cloud — an AI-powered omnichannel platform spanning campaign management and intent-based targeting ([24]7 Target), conversation automation (Answers, Conversations, Voices natural-language IVR, async messaging), agent experience (Assist / Copilot console, case management, traffic management) and conversational intelligence (100% interaction analytics). Alongside the platform it runs managed CX and customer-care outsourcing operations from the US, India, the Philippines, Colombia and Guatemala. Platform capabilities are marketed as integrating with CRMs and back-office systems through "API hooks", but no public developer portal, API reference or machine-readable contract is published: product documentation and API access sit behind the Okta-backed customer login at login.247.ai, and the production API host api.247-inc.net is tenant-routed.

## Kin Score — 29.0 / 100 (thin)

Scored 2026-09-25 under rubric 0.23.0. Trend: flat (+3.0 from 26.0).

| Facet | Score |
|---|---|
| Discoverability | 55.4 |
| Contract Quality | 0.0 |
| Contract Governance | 18.2 |
| Operational Transparency | 18.4 |
| Developer Ergonomics | 28.6 |
| Access Clarity | 50.0 |

Regulatory layer — **Horizontal (data, software, accessibility, platform)**: 36.4 (matched via fallback).

## Agent readiness — 17.6 (agent-aware)

| Dimension | Value |
|---|---|
| Spec Presence | no |
| Agentic Access | no |
| Reversibility Documented | no |
| MCP Server | no |
| Auth Clarity | served |
| Idempotency | no |
| Error Semantics | no |
| OpenAPI Examples | no |
| Rate Limit Signal | documented |
| Event Surface Described | no |
| Agent Skills | no |
| Well Known Catalog | no |
| Consent Identity | no |
| Agent Card | no |
| Dry Run Mode | no |
| Delegated Identity | served |
| Protected Resource Metadata | no |
| Dynamic Client Registration | yes |
| Agentic Commerce | no |

## Security (3)

- **247 Ai Authentication** — openIdConnect/oauth2 · 2 schemes
- **247 Ai Domain Security** — TLSv1.3 · HSTS · DMARC
- **247 Ai Trust Center** — SOC 2 Type 2, ISO/IEC 27001:2022, HIPAA, PCI DSS, NIST SP 800-53 R4/R5, NIST Cybersecurity Framework (CSF)

## Plans (1)

- **247 Ai Plans Pricing**

## Tags

Company, Customer Experience, Conversational AI, Contact Center, Customer Service, Chatbots, CCaaS, Artificial Intelligence, Interaction Analytics, Business Process Outsourcing

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Profiled by [API Evangelist](https://apievangelist.com) and published on [APIs.io](https://apis.io/providers/247-ai/). Scores are computed from the provider's own public artifacts under a published rubric.