Chatwoot Com Plans Pricing
Chatwoot is available two ways. The open-source edition can be self-hosted for free (core code is MIT-licensed, with additional Chatwoot license terms covering some features), giving unlimited use of the Application, Client, and Platform APIs on infrastructure you run yourself. Chatwoot Cloud is a hosted SaaS with per-agent, per-month tiers (Hacker, Startups, Business, Enterprise); the API is available across the paid Cloud tiers. Pricing below reflects annual billing on Chatwoot Cloud.
Chatwoot Com Plans Pricing is the machine-readable pricing-plan profile for Chatwoot on the APIs.io network, conforming to the API Commons Plans specification.
It defines 5 plans, covering free, paid, and enterprise tiers, with named plans including Community (Self-Hosted), Hacker (Cloud), Startups (Cloud), Business (Cloud), Enterprise (Cloud).
Tagged areas include Customer Support, Customer Engagement, Shared Inbox, Live Chat, and Open Source.
Plans
Open-source, self-hosted Chatwoot. Free to run on your own infrastructure with full access to the Application, Client, and Platform APIs. You bear hosting and operations costs.
- Shared Inbox (all channels)
- Application API
- Client API
- Platform API
- Webhooks
- Automation Rules
Entry Chatwoot Cloud tier for trying the product - up to 2 agents and a capped monthly conversation volume, live-chat only, with a short data retention window.
- Up to 2 agents
- Capped monthly conversations
- Live chat channel
- 30-day data retention
Chatwoot Cloud tier with unlimited conversations, all channels, help center, and an included allotment of Captain AI credits.
- Unlimited conversations
- All channels
- Help center
- ~300 Captain AI credits
- 1-year data retention
Most-popular Chatwoot Cloud tier adding teams, automation rules, voice, and a larger Captain AI credit allotment.
- Unlimited conversations
- All channels including voice
- Teams
- Automation rules
- ~500 Captain AI credits
- 2-year data retention
Chatwoot Cloud tier for larger organizations - SSO/SAML, audit logs, extended data retention, and a dedicated account manager for larger seat counts.
- SSO / SAML
- Audit logs
- ~800 Captain AI credits
- 3-year data retention
- Dedicated account manager (20+ agents)