# Zendesk Skill-Based Routing API

**Canonical:** https://apis.io/apis/zendesk/skill-based-routing/  
**Provider:** Zendesk — https://apis.io/providers/zendesk/  
**Base URL:** https://{subdomain}.zendesk.com  
**Documentation:** https://developer.zendesk.com/api-reference/ticketing/ticket-management/skill_based_routing/

Zendesk Skill-Based Routing API is one of 150 APIs that [Zendesk](https://apis.io/providers/zendesk/) publishes on the [APIs.io](https://apis.io/) network. Tagged areas include Routing and Skills. The published artifact set on APIs.io includes API documentation.

The Zendesk Skill-Based Routing API lets you manage skills and skill-based routing rules that match tickets to agents with the right expertise. You can define skills such as language fluency or product knowledge, assign them to agents, and create routing rules that ensure tickets are directed to qualified agents.

## Machine-readable artifacts (1)

- **Documentation** — https://developer.zendesk.com/api-reference/ticketing/ticket-management/skill_based_routing/

## Other Zendesk APIs (12)

- [Zendesk Help Center Articles API](https://apis.io/apis/zendesk/help-center-articles/)
- [Zendesk Help Center Sections API](https://apis.io/apis/zendesk/help-center-sections/)
- [Zendesk Help Center Categories API](https://apis.io/apis/zendesk/help-center-categories/)
- [Zendesk Help Center Translations API](https://apis.io/apis/zendesk/help-center-translations/)
- [Zendesk Help Center Article Attachments API](https://apis.io/apis/zendesk/help-center-article-attachments/)
- [Zendesk Help Center Article Comments API](https://apis.io/apis/zendesk/help-center-article-comments/)
- [Zendesk Help Center Article Labels API](https://apis.io/apis/zendesk/help-center-article-labels/)
- [Zendesk Help Center Topics API](https://apis.io/apis/zendesk/help-center-topics/)
- [Zendesk Help Center Posts API](https://apis.io/apis/zendesk/help-center-posts/)
- [Zendesk Help Center Post Comments API](https://apis.io/apis/zendesk/help-center-post-comments/)
- [Zendesk Help Center Votes API](https://apis.io/apis/zendesk/help-center-votes/)
- [Zendesk Help Center Content Subscriptions API](https://apis.io/apis/zendesk/help-center-content-subscriptions/)

## Tags

Routing, Skills

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Profiled by [API Evangelist](https://apievangelist.com) and published on [APIs.io](https://apis.io/apis/zendesk/skill-based-routing/). The API's provider profile, Kin Score and agent-readiness rating are at https://apis.io/providers/zendesk/.