# Zendesk Omnichannel API

**Canonical:** https://apis.io/apis/zendesk/omnichannel/  
**Provider:** Zendesk — https://apis.io/providers/zendesk/  
**Base URL:** https://{subdomain}.zendesk.com  
**Documentation:** https://developer.zendesk.com/api-reference/agent-availability/introduction/

Zendesk Omnichannel API is one of 150 APIs that [Zendesk](https://apis.io/providers/zendesk/) publishes on the [APIs.io](https://apis.io/) network. Tagged areas include Agent Availability, Omnichannel, and Routing. The published artifact set on APIs.io includes API documentation.

The Zendesk Omnichannel API provides access to agent availability and status information across Zendesk channels. It includes unified and custom agent statuses, per-channel agent statuses, assigned work items per channel, and agent max capacity per channel. This enables real-time monitoring and management of agent availability for omnichannel routing.

## Machine-readable artifacts (1)

- **Documentation** — https://developer.zendesk.com/api-reference/agent-availability/introduction/

## Other Zendesk APIs (12)

- [Zendesk Help Center Articles API](https://apis.io/apis/zendesk/help-center-articles/)
- [Zendesk Help Center Sections API](https://apis.io/apis/zendesk/help-center-sections/)
- [Zendesk Help Center Categories API](https://apis.io/apis/zendesk/help-center-categories/)
- [Zendesk Help Center Translations API](https://apis.io/apis/zendesk/help-center-translations/)
- [Zendesk Help Center Article Attachments API](https://apis.io/apis/zendesk/help-center-article-attachments/)
- [Zendesk Help Center Article Comments API](https://apis.io/apis/zendesk/help-center-article-comments/)
- [Zendesk Help Center Article Labels API](https://apis.io/apis/zendesk/help-center-article-labels/)
- [Zendesk Help Center Topics API](https://apis.io/apis/zendesk/help-center-topics/)
- [Zendesk Help Center Posts API](https://apis.io/apis/zendesk/help-center-posts/)
- [Zendesk Help Center Post Comments API](https://apis.io/apis/zendesk/help-center-post-comments/)
- [Zendesk Help Center Votes API](https://apis.io/apis/zendesk/help-center-votes/)
- [Zendesk Help Center Content Subscriptions API](https://apis.io/apis/zendesk/help-center-content-subscriptions/)

## Tags

Agent Availability, Omnichannel, Routing

---

Profiled by [API Evangelist](https://apievangelist.com) and published on [APIs.io](https://apis.io/apis/zendesk/omnichannel/). The API's provider profile, Kin Score and agent-readiness rating are at https://apis.io/providers/zendesk/.