# Zendesk Omnichannel Engagements API

**Canonical:** https://apis.io/apis/zendesk/omnichannel-engagements/  
**Provider:** Zendesk — https://apis.io/providers/zendesk/  
**Base URL:** https://{subdomain}.zendesk.com  
**Documentation:** https://developer.zendesk.com/api-reference/agent-availability/omnichannel-engagements/omnichannel_engagements/

Zendesk Omnichannel Engagements API is one of 150 APIs that [Zendesk](https://apis.io/providers/zendesk/) publishes on the [APIs.io](https://apis.io/) network. Tagged areas include Engagements and Omnichannel. The published artifact set on APIs.io includes API documentation.

The Zendesk Omnichannel Engagements API provides access to engagement data for agents across all channels. It enables tracking and reporting on how agents interact with work items, including assignment history, response metrics, and engagement patterns across Support, Messaging, and Talk.

## Machine-readable artifacts (1)

- **Documentation** — https://developer.zendesk.com/api-reference/agent-availability/omnichannel-engagements/omnichannel_engagements/

## Other Zendesk APIs (12)

- [Zendesk Help Center Articles API](https://apis.io/apis/zendesk/help-center-articles/)
- [Zendesk Help Center Sections API](https://apis.io/apis/zendesk/help-center-sections/)
- [Zendesk Help Center Categories API](https://apis.io/apis/zendesk/help-center-categories/)
- [Zendesk Help Center Translations API](https://apis.io/apis/zendesk/help-center-translations/)
- [Zendesk Help Center Article Attachments API](https://apis.io/apis/zendesk/help-center-article-attachments/)
- [Zendesk Help Center Article Comments API](https://apis.io/apis/zendesk/help-center-article-comments/)
- [Zendesk Help Center Article Labels API](https://apis.io/apis/zendesk/help-center-article-labels/)
- [Zendesk Help Center Topics API](https://apis.io/apis/zendesk/help-center-topics/)
- [Zendesk Help Center Posts API](https://apis.io/apis/zendesk/help-center-posts/)
- [Zendesk Help Center Post Comments API](https://apis.io/apis/zendesk/help-center-post-comments/)
- [Zendesk Help Center Votes API](https://apis.io/apis/zendesk/help-center-votes/)
- [Zendesk Help Center Content Subscriptions API](https://apis.io/apis/zendesk/help-center-content-subscriptions/)

## Tags

Engagements, Omnichannel

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Profiled by [API Evangelist](https://apievangelist.com) and published on [APIs.io](https://apis.io/apis/zendesk/omnichannel-engagements/). The API's provider profile, Kin Score and agent-readiness rating are at https://apis.io/providers/zendesk/.