# Zendesk AI Agents API (formerly Ultimate.ai)

**Canonical:** https://apis.io/apis/ultimateai/zendesk-ai-agents-api-formerly-ultimateai/  
**Provider:** Ultimate.ai — https://apis.io/providers/ultimateai/  
**Base URL:** https://{subdomain}.zendesk.com/ai-agents/api  
**Documentation:** https://developer.zendesk.com/api-reference/ai-agents/introduction/

Zendesk AI Agents API (formerly Ultimate.ai) is one of 2 APIs that [Ultimate.ai](https://apis.io/providers/ultimateai/) publishes on the [APIs.io](https://apis.io/) network. Tagged areas include AI Agents, Chatbots, and Webhook. The published artifact set on APIs.io includes API documentation, an API reference, and authentication docs.

Successor API surface of the Ultimate.ai platform after the Zendesk acquisition - Chat, Ticket, and Widget Escalation APIs with matching webhooks, plus Data Export and Delete User Data. Requires the AI agents - Advanced add-on; authenticates with a Custom CRM or organization API key generated from the Ultimate.ai dashboard.

## Machine-readable artifacts (4)

- **Documentation** — https://developer.zendesk.com/documentation/ai-agents
- **APIReference** — https://developer.zendesk.com/api-reference/ai-agents/introduction/
- **Authentication** — https://developer.zendesk.com/api-reference/ai-agents/authentication/
- **APIsJSON** — https://raw.githubusercontent.com/api-evangelist/ultimateai/refs/heads/main/apis.yml

## Other Ultimate.ai APIs (1)

- [Ultimate.ai Public API (legacy, retired)](https://apis.io/apis/ultimateai/ultimateai-public-api-legacy-retired/)

## Tags

AI Agents, Chatbots, Webhook

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Profiled by [API Evangelist](https://apievangelist.com) and published on [APIs.io](https://apis.io/apis/ultimateai/zendesk-ai-agents-api-formerly-ultimateai/). The API's provider profile, Kin Score and agent-readiness rating are at https://apis.io/providers/ultimateai/.