# Twilio Observations API

**Canonical:** https://apis.io/apis/twilio/twilio-observations-api/  
**Provider:** Twilio — https://apis.io/providers/twilio/  
**Base URL:** https://messaging.twilio.com  
**Documentation:** https://www.twilio.com/docs/iam/api/account

Twilio Observations API is one of 153 APIs that [Twilio](https://apis.io/providers/twilio/) publishes on the [APIs.io](https://apis.io/) network, described by a machine-readable OpenAPI specification and an AsyncAPI event-driven specification. Tagged areas include Observations. The published artifact set on APIs.io includes an OpenAPI specification, API documentation, pricing, and an AsyncAPI specification.

Observations are small contextual text snippets automatically extracted from conversations that run through Conversation Orchestrator. They capture useful details like customer preferences, stated needs, and plans/intentions discussed in the conversation, then write that context back to the customer’s profile. Observations evolve with each new conversation, updating and enhancing existing details. Observation generation is triggered when a conversation reaches the `Closed` or `Inactive` state. To adjust when conversations reach those states, update the lifecycle rules in the Conversation Orchestrator configuration.

## Operations (6)

| Method | Path | Summary |
|---|---|---|
| GET | `/v1/Stores/{storeId}/Profiles/{profileId}/Observations` | List Observations |
| POST | `/v1/Stores/{storeId}/Profiles/{profileId}/Observations` | Create Observations |
| GET | `/v1/Stores/{storeId}/Profiles/{profileId}/Observations/{observationId}` | Retrieve Observation |
| PATCH | `/v1/Stores/{storeId}/Profiles/{profileId}/Observations/{observationId}` | Update Observation |
| DELETE | `/v1/Stores/{storeId}/Profiles/{profileId}/Observations/{observationId}` | Delete Observation |
| GET | `/v1/Stores/{storeId}/Profiles/{profileId}/Observations/{observationId}/Revisions` | List Observation Revisions |

## Machine-readable artifacts (36)

- **OpenAPI** — https://raw.githubusercontent.com/api-evangelist/twilio/refs/heads/main/openapi/twilio-observations-api-openapi.yml
- **Documentation** — https://www.twilio.com/docs/iam/api/account
- **Documentation** — https://www.twilio.com/en-us/blog/insights/ai/what-is-intelligent-virtual-assistant
- **Documentation** — https://www.twilio.com/docs
- **Documentation** — https://www.twilio.com/docs/conversations
- **Pricing** — https://www.twilio.com/en-us/messaging/pricing/conversations-api
- **AsyncAPI** — https://raw.githubusercontent.com/api-evangelist/twilio/refs/heads/main/asyncapi/twilio-asyncapi.yml
- **Documentation** — https://www.twilio.com/docs/marketplace
- **Documentation** — https://www.twilio.com/en-us/messaging
- **Pricing** — https://www.twilio.com/en-us/sms/pricing/us
- **Documentation** — https://www.twilio.com/en-us/user-authentication-identity/verify
- **Pricing** — https://www.twilio.com/en-us/verify/pricing
- **Documentation** — https://www.twilio.com/docs/video
- **Pricing** — https://www.twilio.com/en-us/video/pricing
- **Documentation** — https://www.twilio.com/en-us/voice
- **Pricing** — https://www.twilio.com/en-us/voice/pricing/us
- **Documentation** — https://www.twilio.com/docs/lookup
- **Pricing** — https://www.twilio.com/en-us/user-authentication-identity/pricing/lookup
- **Documentation** — https://www.twilio.com/docs/flex
- **Pricing** — https://www.twilio.com/en-us/flex/pricing
- **Documentation** — https://www.twilio.com/docs/sendgrid
- **Pricing** — https://www.twilio.com/en-us/products/email-api/pricing
- **Documentation** — https://www.twilio.com/docs/iam/scim/api-reference
- **Documentation** — https://www.twilio.com/docs/iam/oauth-apps/account-oauth-apps
- **Documentation** — https://www.twilio.com/docs/iam/oauth-apps/oauth-access-token
- **Documentation** — https://www.twilio.com/docs/iam/oauth-apps/overview
- **Documentation** — https://www.twilio.com/docs/conversations/memory/api-quickstart
- **Documentation** — https://www.twilio.com/docs/conversations/knowledge
- **Documentation** — https://www.twilio.com/docs/conversational-intelligence
- **Documentation** — https://www.twilio.com/docs/voice
- **Documentation** — https://www.twilio.com/docs/voice/voice-insights
- **Documentation** — https://www.twilio.com/docs/global-infrastructure
- **Documentation** — https://www.twilio.com/docs/messaging
- **Documentation** — https://www.twilio.com/docs/phone-numbers
- **Documentation** — https://www.twilio.com/docs/content
- **Documentation** — https://www.twilio.com/docs/chat

## Other Twilio APIs (12)

- [Twilio A2p API](https://apis.io/apis/twilio/twilio-a2p-api/)
- [Twilio Access Tokens API](https://apis.io/apis/twilio/twilio-access-tokens-api/)
- [Twilio Accounts API](https://apis.io/apis/twilio/twilio-accounts-api/)
- [Twilio Alerts API](https://apis.io/apis/twilio/twilio-alerts-api/)
- [Twilio Alpha Senders API](https://apis.io/apis/twilio/twilio-alpha-senders-api/)
- [Twilio Apps API](https://apis.io/apis/twilio/twilio-apps-api/)
- [Twilio Archives API](https://apis.io/apis/twilio/twilio-archives-api/)
- [Twilio Assistants API](https://apis.io/apis/twilio/twilio-assistants-api/)
- [Twilio Attempts API](https://apis.io/apis/twilio/twilio-attempts-api/)
- [Twilio Auth Tokens API](https://apis.io/apis/twilio/twilio-auth-tokens-api/)
- [Twilio ByocTrunks API](https://apis.io/apis/twilio/twilio-byoctrunks-api/)
- [Twilio Calls API](https://apis.io/apis/twilio/twilio-calls-api/)

## Tags

Observations

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Profiled by [API Evangelist](https://apievangelist.com) and published on [APIs.io](https://apis.io/apis/twilio/twilio-observations-api/). The API's provider profile, Kin Score and agent-readiness rating are at https://apis.io/providers/twilio/.