# Telia ACE Knowledge REST API

**Canonical:** https://apis.io/apis/telia/telia-ace-knowledge-rest-api/  
**Provider:** Telia Company — https://apis.io/providers/telia/  
**Base URL:** https://support.humany.net  
**Documentation:** https://github.com/telia-oss/ace-knowledge-docs

Telia ACE Knowledge REST API is one of 25 APIs that [Telia Company](https://apis.io/providers/telia/) publishes on the [APIs.io](https://apis.io/) network. Tagged areas include Contact Center, Knowledge Base, Self-Service, ACE Knowledge, and Humany. The published artifact set on APIs.io includes API documentation and an API reference.

The REST API behind Telia ACE Knowledge (formerly Humany), the self-service knowledge and contact-deflection product inside the Telia ACE contact-centre suite. Telia documents it openly on GitHub — no login, no agreement — which makes it the second-most openly specified API Telia publishes. It follows a tenant-projection URL pattern of application domain plus interface name plus API keyword, and carries three documented surfaces — the Matching API for searching answers and retrieving knowledge-base content, the Notices API for listing notices, news and alerts, and the Contact API for listing contact methods and posting form data. Pagination is skip and take, custom entity parameters are passed with a p. prefix, and an interface can be made public or access-restricted from the administration portal.

## Machine-readable artifacts (4)

- **Documentation** — https://github.com/telia-oss/ace-knowledge-docs
- **APIReference** — https://github.com/telia-oss/ace-knowledge-docs/blob/master/REST/README.md
- **SourceCode** — https://github.com/telia-oss/ace-knowledge-docs
- **Conventions** — https://raw.githubusercontent.com/api-evangelist/telia/refs/heads/main/conventions/telia-conventions.yml

## Other Telia Company APIs (12)

- [Telia LSO Sonata Geographic Address Management API](https://apis.io/apis/telia/telia-lso-sonata-geographic-address-management-api/)
- [Telia LSO Sonata Product Offering Qualification API](https://apis.io/apis/telia/telia-lso-sonata-product-offering-qualification-api/)
- [Telia LSO Sonata Quote Management API](https://apis.io/apis/telia/telia-lso-sonata-quote-management-api/)
- [Telia LSO Sonata Order Management API](https://apis.io/apis/telia/telia-lso-sonata-order-management-api/)
- [Telia LSO Sonata Notification API](https://apis.io/apis/telia/telia-lso-sonata-notification-api/)
- [Telia CAMARA Quality on Demand API](https://apis.io/apis/telia/telia-camara-quality-on-demand-api/)
- [Telia CAMARA Device Location API](https://apis.io/apis/telia/telia-camara-device-location-api/)
- [Telia NGMLC Location API](https://apis.io/apis/telia/telia-ngmlc-location-api/)
- [Telia Finland Public Catalogue Service API](https://apis.io/apis/telia/telia-finland-public-catalogue-service-api/)
- [Telia Finland Mobile Subscription API](https://apis.io/apis/telia/telia-finland-mobile-subscription-api/)
- [Telia Finland Mobile Subscription Order Service API](https://apis.io/apis/telia/telia-finland-mobile-subscription-order-service-api/)
- [Telia Bulk Messaging SMS REST API](https://apis.io/apis/telia/telia-bulk-messaging-sms-rest-api/)

## Tags

Contact Center, Knowledge Base, Self-Service, ACE Knowledge, Humany, Search

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Profiled by [API Evangelist](https://apievangelist.com) and published on [APIs.io](https://apis.io/apis/telia/telia-ace-knowledge-rest-api/). The API's provider profile, Kin Score and agent-readiness rating are at https://apis.io/providers/telia/.