# Telia ACE Knowledge Contact Method WebHook

**Canonical:** https://apis.io/apis/telia/telia-ace-knowledge-contact-method-webhook/  
**Provider:** Telia Company — https://apis.io/providers/telia/  
**Documentation:** https://github.com/telia-oss/ace-knowledge-docs/blob/master/REST/webhook.md

Telia ACE Knowledge Contact Method WebHook is one of 25 APIs that [Telia Company](https://apis.io/providers/telia/) publishes on the [APIs.io](https://apis.io/) network. Tagged areas include Contact Center, Webhook, Event, Request Signing, and ACE Knowledge. The published artifact set on APIs.io includes API documentation.

The outbound webhook surface of Telia ACE Knowledge. A contact method of type Web service forwards an end user's form submission and the current ACE Knowledge parameter context to an external HTTP endpoint the customer implements, and injects the response back into the widget as a dynamic answer. Telia publishes the full contract openly — request content types of JSON, XML or form-urlencoded, response types of text/html or text/plain, a hard 15 second budget for the receiver, custom headers that can be stored encrypted, and optional HMAC SHA256 JWT request signing in an X-ACE-Signature header carrying iss, aud, exp, iat, content_hash, method and path claims. This is the only Telia event surface whose specification is available without a login.

## Machine-readable artifacts (2)

- **Documentation** — https://github.com/telia-oss/ace-knowledge-docs/blob/master/REST/webhook.md
- **Webhooks** — https://raw.githubusercontent.com/api-evangelist/telia/refs/heads/main/asyncapi/telia-webhooks.yml

## Other Telia Company APIs (12)

- [Telia LSO Sonata Geographic Address Management API](https://apis.io/apis/telia/telia-lso-sonata-geographic-address-management-api/)
- [Telia LSO Sonata Product Offering Qualification API](https://apis.io/apis/telia/telia-lso-sonata-product-offering-qualification-api/)
- [Telia LSO Sonata Quote Management API](https://apis.io/apis/telia/telia-lso-sonata-quote-management-api/)
- [Telia LSO Sonata Order Management API](https://apis.io/apis/telia/telia-lso-sonata-order-management-api/)
- [Telia LSO Sonata Notification API](https://apis.io/apis/telia/telia-lso-sonata-notification-api/)
- [Telia CAMARA Quality on Demand API](https://apis.io/apis/telia/telia-camara-quality-on-demand-api/)
- [Telia CAMARA Device Location API](https://apis.io/apis/telia/telia-camara-device-location-api/)
- [Telia NGMLC Location API](https://apis.io/apis/telia/telia-ngmlc-location-api/)
- [Telia Finland Public Catalogue Service API](https://apis.io/apis/telia/telia-finland-public-catalogue-service-api/)
- [Telia Finland Mobile Subscription API](https://apis.io/apis/telia/telia-finland-mobile-subscription-api/)
- [Telia Finland Mobile Subscription Order Service API](https://apis.io/apis/telia/telia-finland-mobile-subscription-order-service-api/)
- [Telia Bulk Messaging SMS REST API](https://apis.io/apis/telia/telia-bulk-messaging-sms-rest-api/)

## Tags

Contact Center, Webhook, Event, Request Signing, ACE Knowledge

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Profiled by [API Evangelist](https://apievangelist.com) and published on [APIs.io](https://apis.io/apis/telia/telia-ace-knowledge-contact-method-webhook/). The API's provider profile, Kin Score and agent-readiness rating are at https://apis.io/providers/telia/.