# SmartCustomer (Sitejabber) Business API

**Canonical:** https://apis.io/apis/sitejabber/smartcustomer-sitejabber-business-api/  
**Provider:** SiteJabber — https://apis.io/providers/sitejabber/  
**Base URL:** https://api.smartcustomer.com/v1  
**Documentation:** https://api.sitejabber.com/

SmartCustomer (Sitejabber) Business API is published by [SiteJabber](https://apis.io/providers/sitejabber/) on the [APIs.io](https://apis.io/) network, described by a machine-readable OpenAPI specification. Tagged areas include Reviews, Consumer Reviews, Reputation Management, Product Reviews, and Reviews Management. The published artifact set on APIs.io includes an OpenAPI specification, API documentation, an API reference, authentication docs, and rate-limit docs.

The SmartCustomer Business API (published under the pre-rebrand Sitejabber name at api.sitejabber.com) is the review-management API behind SmartCustomer's business product. It covers business profile and ratings lookup (single and bulk), business Q&A, consumer reviews (read, search by keyword/label/date, publish an unpublished review, flag a review), review comments, resolution attempts and direct messaging with reviewers, review requests by email or SMS, partner write/edit review links, a full product-reviews surface (catalog CRUD, product Q&A, product reviews with photos, votes, top-rated, aggregate stats, product review requests), and two CCPA-shaped privacy operations that let a business access or remove a customer's information. Authentication is two-part: a client_token API key on every request plus a user_token session header obtained from POST /login.

## Machine-readable artifacts (11)

- **OpenAPI** — https://raw.githubusercontent.com/api-evangelist/sitejabber/refs/heads/main/openapi/sitejabber-business-api-openapi.yml
- **Documentation** — https://api.sitejabber.com/
- **APIReference** — https://api.sitejabber.com/
- **Authentication** — https://raw.githubusercontent.com/api-evangelist/sitejabber/refs/heads/main/authentication/sitejabber-authentication.yml
- **RateLimits** — https://raw.githubusercontent.com/api-evangelist/sitejabber/refs/heads/main/rate-limits/sitejabber-rate-limits.yml
- **ErrorCatalog** — https://raw.githubusercontent.com/api-evangelist/sitejabber/refs/heads/main/errors/sitejabber-problem-types.yml
- **Conventions** — https://raw.githubusercontent.com/api-evangelist/sitejabber/refs/heads/main/conventions/sitejabber-conventions.yml
- **DataModel** — https://raw.githubusercontent.com/api-evangelist/sitejabber/refs/heads/main/data-model/sitejabber-data-model.yml
- **Overlay** — https://raw.githubusercontent.com/api-evangelist/sitejabber/refs/heads/main/overlays/sitejabber-business-api-overlay.yaml
- **MCPServer** — https://raw.githubusercontent.com/api-evangelist/sitejabber/refs/heads/main/mcp/sitejabber-mcp.yml
- **APIsJSON** — https://raw.githubusercontent.com/api-evangelist/sitejabber/refs/heads/main/apis.yml

## Tags

Reviews, Consumer Reviews, Reputation Management, Product Reviews, Reviews Management

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Profiled by [API Evangelist](https://apievangelist.com) and published on [APIs.io](https://apis.io/apis/sitejabber/smartcustomer-sitejabber-business-api/). The API's provider profile, Kin Score and agent-readiness rating are at https://apis.io/providers/sitejabber/.