# ServiceNow Interaction Management API

**Canonical:** https://apis.io/apis/servicenow/servicenow-interaction-management-api/  
**Provider:** ServiceNow — https://apis.io/providers/servicenow/  
**Base URL:** https://{instance}.service-now.com/api/interaction  
**Documentation:** https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/interaction-management-api.html

ServiceNow Interaction Management API is one of 63 APIs that [ServiceNow](https://apis.io/providers/servicenow/) publishes on the [APIs.io](https://apis.io/) network. Tagged areas include Agent Workspace, Customer Service, Interactions, and Omnichannel. The published artifact set on APIs.io includes API documentation.

The ServiceNow Interaction Management API provides REST endpoints for creating and managing customer interactions across multiple channels. It supports omnichannel routing and enables external contact center systems to create and update interaction records in ServiceNow Agent Workspace.

## Machine-readable artifacts (1)

- **Documentation** — https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/interaction-management-api.html

## Other ServiceNow APIs (12)

- [ServiceNow Batch API](https://apis.io/apis/servicenow/servicenow-batch-api/)
- [ServiceNow Knowledge Management API](https://apis.io/apis/servicenow/servicenow-knowledge-management-api/)
- [ServiceNow Identification and Reconciliation API](https://apis.io/apis/servicenow/servicenow-identification-reconciliation-api/)
- [ServiceNow Performance Analytics API](https://apis.io/apis/servicenow/servicenow-performance-analytics-api/)
- [ServiceNow Scripted REST APIs](https://apis.io/apis/servicenow/servicenow-scripted-rest-apis/)
- [ServiceNow GraphQL API](https://apis.io/apis/servicenow/servicenow-graphql-api/)
- [ServiceNow Application Service API](https://apis.io/apis/servicenow/servicenow-application-service-api/)
- [ServiceNow Case API](https://apis.io/apis/servicenow/servicenow-case-api/)
- [ServiceNow Account API](https://apis.io/apis/servicenow/servicenow-account-api/)
- [ServiceNow Consumer API](https://apis.io/apis/servicenow/servicenow-consumer-api/)
- [ServiceNow CSM Attachment API](https://apis.io/apis/servicenow/servicenow-csm-attachment-api/)
- [ServiceNow Email API](https://apis.io/apis/servicenow/servicenow-email-api/)

## Tags

Agent Workspace, Customer Service, Interactions, Omnichannel

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Profiled by [API Evangelist](https://apievangelist.com) and published on [APIs.io](https://apis.io/apis/servicenow/servicenow-interaction-management-api/). The API's provider profile, Kin Score and agent-readiness rating are at https://apis.io/providers/servicenow/.