# ServiceNow Case API

**Canonical:** https://apis.io/apis/servicenow/servicenow-case-api/  
**Provider:** ServiceNow — https://apis.io/providers/servicenow/  
**Base URL:** https://{instance}.service-now.com/api/sn_customerservice/case  
**Documentation:** https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/case-api.html

ServiceNow Case API is one of 63 APIs that [ServiceNow](https://apis.io/providers/servicenow/) publishes on the [APIs.io](https://apis.io/) network. Tagged areas include Cases, CSM, Customer Service, and Support. The published artifact set on APIs.io includes API documentation.

The ServiceNow Case API provides REST endpoints for creating, retrieving, and updating Customer Service Management (CSM) case records. It supports the full case lifecycle including case creation, assignment, escalation, and resolution within the CSM application.

## Machine-readable artifacts (1)

- **Documentation** — https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/case-api.html

## Other ServiceNow APIs (12)

- [ServiceNow Batch API](https://apis.io/apis/servicenow/servicenow-batch-api/)
- [ServiceNow Knowledge Management API](https://apis.io/apis/servicenow/servicenow-knowledge-management-api/)
- [ServiceNow Identification and Reconciliation API](https://apis.io/apis/servicenow/servicenow-identification-reconciliation-api/)
- [ServiceNow Performance Analytics API](https://apis.io/apis/servicenow/servicenow-performance-analytics-api/)
- [ServiceNow Scripted REST APIs](https://apis.io/apis/servicenow/servicenow-scripted-rest-apis/)
- [ServiceNow GraphQL API](https://apis.io/apis/servicenow/servicenow-graphql-api/)
- [ServiceNow Application Service API](https://apis.io/apis/servicenow/servicenow-application-service-api/)
- [ServiceNow Account API](https://apis.io/apis/servicenow/servicenow-account-api/)
- [ServiceNow Consumer API](https://apis.io/apis/servicenow/servicenow-consumer-api/)
- [ServiceNow CSM Attachment API](https://apis.io/apis/servicenow/servicenow-csm-attachment-api/)
- [ServiceNow Email API](https://apis.io/apis/servicenow/servicenow-email-api/)
- [ServiceNow CI/CD API](https://apis.io/apis/servicenow/servicenow-cicd-api/)

## Tags

Cases, CSM, Customer Service, Support

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Profiled by [API Evangelist](https://apievangelist.com) and published on [APIs.io](https://apis.io/apis/servicenow/servicenow-case-api/). The API's provider profile, Kin Score and agent-readiness rating are at https://apis.io/providers/servicenow/.