# ServiceNow Agent Mapping API

**Canonical:** https://apis.io/apis/servicenow/servicenow-agent-mapping-api/  
**Provider:** ServiceNow — https://apis.io/providers/servicenow/  
**Base URL:** https://{instance}.service-now.com/api/now/agent_mapping  
**Documentation:** https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/agent-mapping-api.html

ServiceNow Agent Mapping API is one of 63 APIs that [ServiceNow](https://apis.io/providers/servicenow/) publishes on the [APIs.io](https://apis.io/) network. Tagged areas include Agent Workspace, Integration, Mapping, and Routing. The published artifact set on APIs.io includes API documentation.

The ServiceNow Agent Mapping API provides REST endpoints for managing agent mapping configurations. It enables external systems to create and manage mappings between external agent identifiers and ServiceNow agent records for routing and assignment purposes.

## Machine-readable artifacts (1)

- **Documentation** — https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/agent-mapping-api.html

## Other ServiceNow APIs (12)

- [ServiceNow Batch API](https://apis.io/apis/servicenow/servicenow-batch-api/)
- [ServiceNow Knowledge Management API](https://apis.io/apis/servicenow/servicenow-knowledge-management-api/)
- [ServiceNow Identification and Reconciliation API](https://apis.io/apis/servicenow/servicenow-identification-reconciliation-api/)
- [ServiceNow Performance Analytics API](https://apis.io/apis/servicenow/servicenow-performance-analytics-api/)
- [ServiceNow Scripted REST APIs](https://apis.io/apis/servicenow/servicenow-scripted-rest-apis/)
- [ServiceNow GraphQL API](https://apis.io/apis/servicenow/servicenow-graphql-api/)
- [ServiceNow Application Service API](https://apis.io/apis/servicenow/servicenow-application-service-api/)
- [ServiceNow Case API](https://apis.io/apis/servicenow/servicenow-case-api/)
- [ServiceNow Account API](https://apis.io/apis/servicenow/servicenow-account-api/)
- [ServiceNow Consumer API](https://apis.io/apis/servicenow/servicenow-consumer-api/)
- [ServiceNow CSM Attachment API](https://apis.io/apis/servicenow/servicenow-csm-attachment-api/)
- [ServiceNow Email API](https://apis.io/apis/servicenow/servicenow-email-api/)

## Tags

Agent Workspace, Integration, Mapping, Routing

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Profiled by [API Evangelist](https://apievangelist.com) and published on [APIs.io](https://apis.io/apis/servicenow/servicenow-agent-mapping-api/). The API's provider profile, Kin Score and agent-readiness rating are at https://apis.io/providers/servicenow/.