# Service Cloud Voice Telephony Integration API

**Canonical:** https://apis.io/apis/service-cloud/service-cloud-voice-telephony-integration-api/  
**Provider:** Salesforce Service Cloud APIs — https://apis.io/providers/service-cloud/  
**Base URL:** https://yourInstance.salesforce.com/services/data/v59.0/  
**Documentation:** https://developer.salesforce.com/docs/atlas.en-us.voice_developer_guide.meta/voice_developer_guide/voice_intro.htm

Service Cloud Voice Telephony Integration API is one of 19 APIs that [Salesforce Service Cloud APIs](https://apis.io/providers/service-cloud/) publishes on the [APIs.io](https://apis.io/) network. Tagged areas include Call Center, Real-Time, Telephony, and Voice. The published artifact set on APIs.io includes API documentation, an API reference, and authentication docs.

REST API for integrating telephony systems with Service Cloud Voice, enabling programmatic management of voice calls, call recording, and real-time transcription within the service console.

## Machine-readable artifacts (3)

- **Documentation** — https://developer.salesforce.com/docs/atlas.en-us.voice_developer_guide.meta/voice_developer_guide/voice_intro.htm
- **Reference** — https://developer.salesforce.com/docs/atlas.en-us.voice_developer_guide.meta/voice_developer_guide/voice_rest_overview.htm
- **Authentication** — https://developer.salesforce.com/docs/atlas.en-us.voice_developer_guide.meta/voice_developer_guide/voice_rest_authorization.htm

## Other Salesforce Service Cloud APIs APIs (12)

- [Service Cloud REST API](https://apis.io/apis/service-cloud/service-cloud-rest-api/)
- [Service Cloud Case Management API](https://apis.io/apis/service-cloud/service-cloud-case-management-api/)
- [Service Cloud Knowledge API](https://apis.io/apis/service-cloud/service-cloud-knowledge-api/)
- [Service Cloud Omni-Channel API](https://apis.io/apis/service-cloud/service-cloud-omni-channel-api/)
- [Service Cloud Live Agent API](https://apis.io/apis/service-cloud/service-cloud-live-agent-api/)
- [Service Cloud Pub/Sub API](https://apis.io/apis/service-cloud/service-cloud-pubsub-api/)
- [Service Cloud Streaming API](https://apis.io/apis/service-cloud/service-cloud-streaming-api/)
- [Service Cloud CTI API](https://apis.io/apis/service-cloud/service-cloud-cti-api/)
- [Salesforce Hosted MCP Servers](https://apis.io/apis/service-cloud/salesforce-hosted-mcp-servers/)
- [Salesforce Service Cloud APIs Bot API](https://apis.io/apis/service-cloud/service-cloud-bot-api/)
- [Salesforce Service Cloud APIs Health API](https://apis.io/apis/service-cloud/service-cloud-health-api/)
- [Salesforce Service Cloud APIs Versions API](https://apis.io/apis/service-cloud/service-cloud-versions-api/)

## Tags

Call Center, Real-Time, Telephony, Voice

---

Profiled by [API Evangelist](https://apievangelist.com) and published on [APIs.io](https://apis.io/apis/service-cloud/service-cloud-voice-telephony-integration-api/). The API's provider profile, Kin Score and agent-readiness rating are at https://apis.io/providers/service-cloud/.