# Omni-Channel API

**Canonical:** https://apis.io/apis/service-cloud/omni-channel-api/  
**Provider:** Salesforce Service Cloud APIs — https://apis.io/providers/service-cloud/  
**Base URL:** https://yourInstance.salesforce.com/services/data/v59.0/  
**Documentation:** https://developer.salesforce.com/docs/atlas.en-us.omni_channel_dev.meta/omni_channel_dev/omnichannel_developer_guide_intro.htm

Omni-Channel API is one of 19 APIs that [Salesforce Service Cloud APIs](https://apis.io/providers/service-cloud/) publishes on the [APIs.io](https://apis.io/) network. Tagged areas include Agent Presence, Omnichannel, Routing, and Work Distribution. The published artifact set on APIs.io includes API documentation and an API reference.

API for managing omni-channel routing, agent presence, and work distribution across multiple service channels including chat, messaging, email, and voice.

## Machine-readable artifacts (2)

- **Documentation** — https://developer.salesforce.com/docs/atlas.en-us.omni_channel_dev.meta/omni_channel_dev/omnichannel_developer_guide_intro.htm
- **Reference** — https://developer.salesforce.com/docs/atlas.en-us.omni_channel_dev.meta/omni_channel_dev/service_presence_soap_api_intro.htm

## Other Salesforce Service Cloud APIs APIs (12)

- [Service Cloud REST API](https://apis.io/apis/service-cloud/service-cloud-rest-api/)
- [Service Cloud Case Management API](https://apis.io/apis/service-cloud/service-cloud-case-management-api/)
- [Service Cloud Knowledge API](https://apis.io/apis/service-cloud/service-cloud-knowledge-api/)
- [Service Cloud Omni-Channel API](https://apis.io/apis/service-cloud/service-cloud-omni-channel-api/)
- [Service Cloud Live Agent API](https://apis.io/apis/service-cloud/service-cloud-live-agent-api/)
- [Service Cloud Pub/Sub API](https://apis.io/apis/service-cloud/service-cloud-pubsub-api/)
- [Service Cloud Streaming API](https://apis.io/apis/service-cloud/service-cloud-streaming-api/)
- [Service Cloud CTI API](https://apis.io/apis/service-cloud/service-cloud-cti-api/)
- [Salesforce Hosted MCP Servers](https://apis.io/apis/service-cloud/salesforce-hosted-mcp-servers/)
- [Salesforce Service Cloud APIs Bot API](https://apis.io/apis/service-cloud/service-cloud-bot-api/)
- [Salesforce Service Cloud APIs Health API](https://apis.io/apis/service-cloud/service-cloud-health-api/)
- [Salesforce Service Cloud APIs Versions API](https://apis.io/apis/service-cloud/service-cloud-versions-api/)

## Tags

Agent Presence, Omnichannel, Routing, Work Distribution

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Profiled by [API Evangelist](https://apievangelist.com) and published on [APIs.io](https://apis.io/apis/service-cloud/omni-channel-api/). The API's provider profile, Kin Score and agent-readiness rating are at https://apis.io/providers/service-cloud/.