# Papercups Realtime Chat API (WebSocket / Phoenix Channels)

**Canonical:** https://apis.io/apis/papercups/realtime-chat/  
**Provider:** Papercups — https://apis.io/providers/papercups/  
**Base URL:** wss://app.papercups.io/socket/websocket  
**Documentation:** https://docs.papercups.io/chat

Papercups Realtime Chat API (WebSocket / Phoenix Channels) is one of 7 APIs that [Papercups](https://apis.io/providers/papercups/) publishes on the [APIs.io](https://apis.io/) network, described by an AsyncAPI event-driven specification. Tagged areas include Real-Time, WebSocket, and Phoenix Channels. The published artifact set on APIs.io includes API documentation and an AsyncAPI specification.

Bidirectional realtime live chat over Phoenix WebSocket channels. Clients join conversation, conversation-lobby, and account-room channels and exchange shout (message), messages:seen, and presence events for two-way messaging.

## Machine-readable artifacts (3)

- **Documentation** — https://docs.papercups.io/chat
- **AsyncAPI** — https://raw.githubusercontent.com/api-evangelist/papercups/refs/heads/main/asyncapi/papercups-asyncapi.yml
- **GitHub** — https://github.com/papercups-io/papercups

## Other Papercups APIs (6)

- [Papercups Notifications & Webhooks API](https://apis.io/apis/papercups/notifications/)
- [Papercups Webhooks](https://apis.io/apis/papercups/webhooks/)
- [Papercups Conversations API](https://apis.io/apis/papercups/papercups-conversations-api/)
- [Papercups Customers API](https://apis.io/apis/papercups/papercups-customers-api/)
- [Papercups Messages API](https://apis.io/apis/papercups/papercups-messages-api/)
- [Papercups Users API](https://apis.io/apis/papercups/papercups-users-api/)

## Tags

Real-Time, WebSocket, Phoenix Channels

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Profiled by [API Evangelist](https://apievangelist.com) and published on [APIs.io](https://apis.io/apis/papercups/realtime-chat/). The API's provider profile, Kin Score and agent-readiness rating are at https://apis.io/providers/papercups/.