# NiCE Phone Calls API

**Canonical:** https://apis.io/apis/nice/nice-phonecalls-api/  
**Provider:** NiCE — https://apis.io/providers/nice/  
**Base URL:** https://api-na1.niceincontact.com  
**Documentation:** https://developer.niceincontact.com/API/AdminAPI

NiCE Phone Calls API is one of 92 APIs that [NiCE](https://apis.io/providers/nice/) publishes on the [APIs.io](https://apis.io/) network, described by a machine-readable OpenAPI specification. Tagged areas include Phone Calls. The published artifact set on APIs.io includes an OpenAPI specification.

: Phone Call Management

## Operations (17)

| Method | Path | Summary |
|---|---|---|
| POST | `/agent-sessions/{sessionId}/dial-agent` | Dials an agent's personal queue |
| POST | `/agent-sessions/{sessionId}/dial-phone` | Dials an outbound call |
| POST | `/agent-sessions/{sessionId}/dial-skill` | Dials a skill |
| POST | `/agent-sessions/{sessionId}/send-dtmf` | Send DTMF tones |
| POST | `/agent-sessions/{sessionId}/consult-agent` | Dial agent consult |
| POST | `/agent-sessions/{sessionId}/interactions/transfer-calls` | Transfer call |
| POST | `/agent-sessions/{sessionId}/interactions/conference-calls` | Conference calls together |
| POST | `/agent-sessions/{sessionId}/interactions/{contactId}/accept-consult` | Accept consult request |
| POST | `/agent-sessions/{sessionId}/interactions/{contactId}/hold` | Places a contact on hold |
| POST | `/agent-sessions/{sessionId}/interactions/{contactId}/resume` | Resume call |
| POST | `/agent-sessions/{sessionId}/interactions/{contactId}/end` | End call |
| POST | `/agent-sessions/{sessionId}/interactions/{contactId}/amd-override` | Override AMD on a call |
| POST | `/agent-sessions/{sessionId}/interactions/{contactId}/record` | Record a call |
| POST | `/agent-sessions/{sessionId}/interactions/{contactId}/mask` | Masks a recording with white noise |
| POST | `/agent-sessions/{sessionId}/interactions/{contactId}/unmask` | Stop masking a call recording |
| POST | `/agent-sessions/{sessionId}/interactions/{contactId}/independent-dial` | Dial an Independent call |
| POST | `/agent-sessions/{sessionId}/interactions/{contactId}/independent-dial-outcome` | Disposition an Independent call |

## Machine-readable artifacts (1)

- **OpenAPI** — https://artifacts.apis.io/nice/openapi/nice-phonecalls-api-openapi.yml

## Other NiCE APIs (12)

- [NiCE Access Keys API](https://apis.io/apis/nice/nice-accesskeys-api/)
- [NiCE Agent Messaging API](https://apis.io/apis/nice/nice-agentmessaging-api/)
- [NiCE Agent Phone API](https://apis.io/apis/nice/nice-agentphone-api/)
- [NiCE Agents API](https://apis.io/apis/nice/nice-agents-api/)
- [NiCE Analyzed Interaction Segments API](https://apis.io/apis/nice/nice-analyzed-interaction-segments-api/)
- [NiCE Applications API](https://apis.io/apis/nice/nice-applications-api/)
- [NiCE Association API](https://apis.io/apis/nice/nice-association-api/)
- [NiCE Attachment API](https://apis.io/apis/nice/nice-attachment-api/)
- [NiCE Authenticate API](https://apis.io/apis/nice/nice-authenticate-api/)
- [NiCE Authorization Management API](https://apis.io/apis/nice/nice-authorizationmanagement-api/)
- [NiCE Authorize API](https://apis.io/apis/nice/nice-authorize-api/)
- [NiCE Billing - ProductUsage API](https://apis.io/apis/nice/nice-billing-productusage-api/)

## Tags

Phone Calls

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Profiled by [API Evangelist](https://apievangelist.com) and published on [APIs.io](https://apis.io/apis/nice/nice-phonecalls-api/). The API's provider profile, Kin Score and agent-readiness rating are at https://apis.io/providers/nice/.