# NiCE Contact API

**Canonical:** https://apis.io/apis/nice/nice-contact-api/  
**Provider:** NiCE — https://apis.io/providers/nice/  
**Base URL:** https://api-na1.niceincontact.com  
**Documentation:** https://developer.niceincontact.com/API/AdminAPI

NiCE Contact API is one of 92 APIs that [NiCE](https://apis.io/providers/nice/) publishes on the [APIs.io](https://apis.io/) network, described by a machine-readable OpenAPI specification. This API exposes 1 JSON Schema definition. Tagged areas include Contact. The published artifact set on APIs.io includes an OpenAPI specification and 1 JSON Schema.

: Contact Management

## Operations (14)

| Method | Path | Summary |
|---|---|---|
| GET | `/contacts` | Get list of Contacts based on filter/s |
| GET | `/contacts/{contactNumber}` | Get Contact detail |
| PUT | `/contacts/{contactNumber}` | Update of selected contact's properties |
| POST | `/contacts/{contactNumber}/abandon` | Set contact as abandoned |
| GET | `/contacts/{contactNumber}/detail/pagination` | Get pagination of contact detail |
| GET | `/contacts/{contactNumber}/messages` | Get Contact messages |
| PUT | `/contacts/{contactNumber}/inbox-assignment` | Change inbox assignee for contact |
| DELETE | `/contacts/{contactNumber}/inbox-assignment` | Unassign inbox assignee from contact |
| GET | `/contacts/{contactNumber}/message-drafts` | Get message drafts |
| PUT | `/contacts/{contactNumber}/custom-fields` | Change custom field values for contact |
| DELETE | `/contacts/{contactNumber}/custom-fields/{customFieldIdentifier}` | Remove custom field value from Contact |
| PUT | `/contacts/{contactNumber}/routing-queue` | Change routing queue for contact |
| POST | `/contacts/{contactNumber}/transcript` | Send transcript |
| PUT | `/contacts/{contactNumber}/status` | Change status of contact |

## Machine-readable artifacts (2)

- **OpenAPI** — https://artifacts.apis.io/nice/openapi/nice-contact-api-openapi.yml
- **JSONSchema** — https://artifacts.apis.io/nice/json-schema/nice-contact-schema.json

## Other NiCE APIs (12)

- [NiCE Access Keys API](https://apis.io/apis/nice/nice-accesskeys-api/)
- [NiCE Agent Messaging API](https://apis.io/apis/nice/nice-agentmessaging-api/)
- [NiCE Agent Phone API](https://apis.io/apis/nice/nice-agentphone-api/)
- [NiCE Agents API](https://apis.io/apis/nice/nice-agents-api/)
- [NiCE Analyzed Interaction Segments API](https://apis.io/apis/nice/nice-analyzed-interaction-segments-api/)
- [NiCE Applications API](https://apis.io/apis/nice/nice-applications-api/)
- [NiCE Association API](https://apis.io/apis/nice/nice-association-api/)
- [NiCE Attachment API](https://apis.io/apis/nice/nice-attachment-api/)
- [NiCE Authenticate API](https://apis.io/apis/nice/nice-authenticate-api/)
- [NiCE Authorization Management API](https://apis.io/apis/nice/nice-authorizationmanagement-api/)
- [NiCE Authorize API](https://apis.io/apis/nice/nice-authorize-api/)
- [NiCE Billing - ProductUsage API](https://apis.io/apis/nice/nice-billing-productusage-api/)

## Tags

Contact

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Profiled by [API Evangelist](https://apievangelist.com) and published on [APIs.io](https://apis.io/apis/nice/nice-contact-api/). The API's provider profile, Kin Score and agent-readiness rating are at https://apis.io/providers/nice/.