# NICE API

**Canonical:** https://apis.io/apis/nice/nice-api/  
**Provider:** NICE — https://apis.io/providers/nice/  
**Base URL:** https://api-do72.dev.nice-incontact.com  
**Documentation:** https://developer.niceincontact.com/API/MediaPlaybackAPI

NICE API is one of 2 APIs that [NICE](https://apis.io/providers/nice/) publishes on the [APIs.io](https://apis.io/) network, described by a machine-readable OpenAPI specification. This API exposes 5 JSON Schema definitions. The published artifact set on APIs.io includes an OpenAPI specification and 5 JSON Schemas.

NICE API as documented publicly: 27 operations. Contract generated from the documentation by API Evangelist (2026-10-14); not the provider's own document.

## Operations (27)

| Method | Path | Summary |
|---|---|---|
| GET | `/.well-known/openid-configuration` | GET /.well-known/openid-configuration |
| GET | `/InContactAPI/services/v24.0/agents/{agentid}` | GET /InContactAPI/services/v24.0/agents/{agentId} |
| GET | `/InContactAPI/services/v7.0/tags` | GET /InContactAPI/services/v7.0/tags |
| POST | `/channels` | Create a digital channel for your BYOC integration. |
| POST | `/contacts` | Submit a bulk download request via POST /contacts. |
| PUT | `/incontactapi/services/v30.0/agents/$AGENT_ID/custom-event` | PUT /incontactapi/services/v30.0/agents/$AGENT_ID/custom-event |
| POST | `/perform-action` | External API for Voice Biometric Hub that provides endpoints for managing voice biometric operations |
| GET | `/result` | External API for Voice Biometric Hub that provides endpoints for managing voice biometric operations |
| POST | `/segments` | Submit a bulk download request via POST /segments. |
| GET | `/status/{requestid}` | Poll GET /status/{requestId} to track progress and retrieve the download location. |
| POST | `/user-management/v1/teams` | API : POST /user-management/v1/teams |
| PUT | `/user-management/v1/teams` | API : PUT /user-management/v1/teams |
| POST | `/user-management/v1/teams/search` | API : POST /user-management/v1/teams/search |
| GET | `/user-management/v1/teams/{teamid}` | API : GET /user-management/v1/teams/{teamId} |
| GET | `/user-management/v1/users` | API : GET /user-management/v1/users |
| POST | `/user-management/v1/users/invite` | API : POST /user-management/v1/users/invite |
| GET | `/user-management/v1/users/{userid}` | API : GET /user-management/v1/users/{userId} |
| POST | `/user-management/v2/teams` | API : POST /user-management/v2/teams |
| PUT | `/user-management/v2/teams` | API : PUT /user-management/v2/teams |
| GET | `/user-management/v2/teams/{teamid}` | API : GET /user-management/v1/teams/{teamId}, GET /user-management/v2/teams/{teamId} |
| POST | `/user-management/v2/{v2id}/search` | API : POST /user-management/v2/teams/search |
| PUT | `/user-management/v3/teams` | Replacement : PUT /user-management/v3/teams |
| POST | `/user-management/v3/teams/search` | API : POST /user-management/v3/teams/search |
| GET | `/user-management/v3/teams/{teamid}` | Replacement : GET /user-management/v3/teams/{teamId} |
| GET | `/user-management/v3/users/{userid}` | Replacement : GET /user-management/v3/users/{userId} |
| POST | `/user-management/v4/teams/search` | Replacement : POST /user-management/v4/teams/search |
| GET | `/voice-print-status` | External API for Voice Biometric Hub that provides endpoints for managing voice biometric operations |

## Machine-readable artifacts (6)

- **OpenAPI** — https://raw.githubusercontent.com/api-evangelist/nice/refs/heads/main/openapi/_ae-authored/nice-openapi-generated.yml
- **JSONSchema** — https://raw.githubusercontent.com/api-evangelist/nice/refs/heads/main/json-schema/nice-get-well-known-openid-configuration-response-schema.json
- **JSONSchema** — https://raw.githubusercontent.com/api-evangelist/nice/refs/heads/main/json-schema/nice-get-status-requestid-response-schema.json
- **JSONSchema** — https://raw.githubusercontent.com/api-evangelist/nice/refs/heads/main/json-schema/nice-post-channels-request-schema.json
- **JSONSchema** — https://raw.githubusercontent.com/api-evangelist/nice/refs/heads/main/json-schema/nice-post-contacts-response-schema.json
- **JSONSchema** — https://raw.githubusercontent.com/api-evangelist/nice/refs/heads/main/json-schema/nice-post-segments-response-schema.json

## Other NICE APIs (1)

- [NICE Contact Center API](https://apis.io/apis/nice/nice-contact-center-api/)

---

Profiled by [API Evangelist](https://apievangelist.com) and published on [APIs.io](https://apis.io/apis/nice/nice-api/). The API's provider profile, Kin Score and agent-readiness rating are at https://apis.io/providers/nice/.