# Nextiva Workitem Service API **Canonical:** https://apis.io/apis/nextiva/workitem-service/ **Provider:** Nextiva — https://apis.io/providers/nextiva/ **Base URL:** https://api.nextiva.com **Documentation:** https://developer.nextiva.com/nextiva/reference/fetchworkitems Nextiva Workitem Service API is one of 5 APIs that [Nextiva](https://apis.io/providers/nextiva/) publishes on the [APIs.io](https://apis.io/) network, described by a machine-readable OpenAPI specification. Tagged areas include Work Items, Call Control, Contact Center, Transfers, and DTMF. The published artifact set on APIs.io includes an OpenAPI specification and API documentation. Retrieve and control workitems — the unit of work in the Nextiva Contact Center — and the calls attached to them. Fetch workitems and workitem detail, bridge, hold, hang up, mute and unmute a call, send DTMF digits, change ACD priority, send an email response, and transfer a call to another agent or to an inbox queue. ## Machine-readable artifacts (3) - **OpenAPI** — https://raw.githubusercontent.com/api-evangelist/nextiva/refs/heads/main/openapi/nextiva-workitem-service-openapi.yml - **Overlay** — https://raw.githubusercontent.com/api-evangelist/nextiva/refs/heads/main/overlays/nextiva-workitem-service-overlay.yaml - **Documentation** — https://developer.nextiva.com/nextiva/docs/workitem-service ## Other Nextiva APIs (4) - [Nextiva Provider Authentication API](https://apis.io/apis/nextiva/provider-authentication/) - [Nextiva Provider Token Service API](https://apis.io/apis/nextiva/provider-token-service/) - [Nextiva Conversation API](https://apis.io/apis/nextiva/conversation/) - [Nextiva SMS Messaging API](https://apis.io/apis/nextiva/sms-messaging/) ## Tags Work Items, Call Control, Contact Center, Transfers, DTMF, Email --- Profiled by [API Evangelist](https://apievangelist.com) and published on [APIs.io](https://apis.io/apis/nextiva/workitem-service/). The API's provider profile, Kin Score and agent-readiness rating are at https://apis.io/providers/nextiva/.