Microsoft Dynamics Cases API

openapi: 3.2.0
info:
  title: Microsoft Dynamics 365 Dataverse Web Cases API
  description: The Microsoft Dynamics 365 Dataverse Web API provides a RESTful endpoint for interacting with Dataverse data used by Dynamics 365 Sales, Customer Service, Field Service, and other customer engagement applications. It implements OData v4 and supports CRUD operations on core CRM entities including accounts, contacts, leads, and opportunities. Authentication is handled via Microsoft Entra ID (Azure AD).
  version: '9.2'
  contact:
    name: Microsoft
    url: https://learn.microsoft.com/en-us/power-apps/developer/data-platform/webapi/overview
  license:
    name: Microsoft APIs Terms of Use
    url: https://learn.microsoft.com/en-us/legal/microsoft-apis/terms-of-use
servers:
- url: https://{organization}.api.crm.dynamics.com/api/data/v9.2
  description: Dynamics 365 Online (North America)
  variables:
    organization:
      default: org
      description: The unique name of your Dataverse organization.
- url: https://{baseUrl}/api/data/v9.2
  description: Dynamics 365 On-Premises
  variables:
    baseUrl:
      default: localhost
security:
- oauth2: []
tags:
- name: Cases
paths:
  /incidents:
    get:
      summary: Microsoft Dynamics List cases
      description: Retrieves a collection of case (incident) records.
      operationId: listCases
      tags:
      - Cases
      parameters:
      - $ref: '#/components/parameters/top'
      - $ref: '#/components/parameters/skip'
      - $ref: '#/components/parameters/filter'
      - $ref: '#/components/parameters/select'
      - $ref: '#/components/parameters/orderby'
      - $ref: '#/components/parameters/expand'
      responses:
        '200':
          description: A collection of cases.
          content:
            application/json:
              schema:
                type: object
                properties:
                  value:
                    type: array
                    items:
                      $ref: '#/components/schemas/Incident'
    post:
      summary: Microsoft Dynamics Create a case
      description: Creates a new case (incident) record.
      operationId: createCase
      tags:
      - Cases
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/Incident'
      responses:
        '204':
          description: Case created successfully.
components:
  parameters:
    filter:
      name: $filter
      in: query
      description: OData filter expression.
      schema:
        type: string
    top:
      name: $top
      in: query
      description: Maximum number of records to return.
      schema:
        type: integer
    orderby:
      name: $orderby
      in: query
      description: Comma-separated list of properties to sort by.
      schema:
        type: string
    expand:
      name: $expand
      in: query
      description: Related entities to expand inline.
      schema:
        type: string
    skip:
      name: $skip
      in: query
      description: Number of records to skip.
      schema:
        type: integer
    select:
      name: $select
      in: query
      description: Comma-separated list of properties to include.
      schema:
        type: string
  schemas:
    Incident:
      type: object
      properties:
        incidentid:
          type: string
          format: uuid
          readOnly: true
        title:
          type: string
        description:
          type: string
        ticketnumber:
          type: string
          readOnly: true
        casetypecode:
          type: integer
          description: 1 = Question, 2 = Problem, 3 = Request
        prioritycode:
          type: integer
          description: 1 = High, 2 = Normal, 3 = Low
        severitycode:
          type: integer
          description: 1 = Default
        statecode:
          type: integer
          description: 0 = Active, 1 = Resolved, 2 = Cancelled
        statuscode:
          type: integer
        createdon:
          type: string
          format: date-time
          readOnly: true
        modifiedon:
          type: string
          format: date-time
          readOnly: true
  securitySchemes:
    oauth2:
      type: oauth2
      description: Microsoft Entra ID (Azure AD) OAuth 2.0 authentication.
      flows:
        authorizationCode:
          authorizationUrl: https://login.microsoftonline.com/common/oauth2/v2.0/authorize
          tokenUrl: https://login.microsoftonline.com/common/oauth2/v2.0/token
          scopes:
            https://org.crm.dynamics.com/.default: Access Dataverse API