# Microsoft Azure Communication Services Routing API **Canonical:** https://apis.io/apis/microsoft-azure-communication-services/microsoft-azure-communication-services-routing-api/ **Provider:** Microsoft Azure Communication Services — https://apis.io/providers/microsoft-azure-communication-services/ **Base URL:** https://{resource}.communication.azure.com/ **Documentation:** https://learn.microsoft.com/en-us/rest/api/communication/ Microsoft Azure Communication Services Routing API is one of 36 APIs that [Microsoft Azure Communication Services](https://apis.io/providers/microsoft-azure-communication-services/) publishes on the [APIs.io](https://apis.io/) network, described by a machine-readable OpenAPI specification. This API exposes 6 JSON Schema definitions. Tagged areas include Routing. The published artifact set on APIs.io includes an OpenAPI specification, API documentation, and 6 JSON Schemas. The Routing API from Microsoft Azure Communication Services — 21 operation(s) for routing. ## Operations (33) | Method | Path | Summary | |---|---|---| | GET | `/routing/classificationPolicies` | Retrieves existing classification policies | | GET | `/routing/classificationPolicies/{classificationPolicyId}` | Retrieves an existing classification policy by Id | | PATCH | `/routing/classificationPolicies/{classificationPolicyId}` | Creates or updates a classification policy | | DELETE | `/routing/classificationPolicies/{classificationPolicyId}` | Delete a classification policy by Id | | GET | `/routing/distributionPolicies` | Retrieves existing distribution policies | | GET | `/routing/distributionPolicies/{distributionPolicyId}` | Retrieves an existing distribution policy by Id | | PATCH | `/routing/distributionPolicies/{distributionPolicyId}` | Creates or updates a distribution policy | | DELETE | `/routing/distributionPolicies/{distributionPolicyId}` | Delete a distribution policy by Id | | GET | `/routing/exceptionPolicies` | Retrieves existing exception policies | | GET | `/routing/exceptionPolicies/{exceptionPolicyId}` | Retrieves an existing exception policy by Id | | PATCH | `/routing/exceptionPolicies/{exceptionPolicyId}` | Creates or updates a exception policy | | DELETE | `/routing/exceptionPolicies/{exceptionPolicyId}` | Deletes a exception policy by Id | | GET | `/routing/jobs` | Retrieves list of jobs based on filter parameters | | GET | `/routing/jobs/{jobId}` | Retrieves an existing job by Id | | PATCH | `/routing/jobs/{jobId}` | Creates or updates a router job | | DELETE | `/routing/jobs/{jobId}` | Deletes a job and all of its traces | | POST | `/routing/jobs/{jobId}:reclassify` | Reclassify a job | | POST | `/routing/jobs/{jobId}:cancel` | Submits request to cancel an existing job by Id while supplying free-form… | | POST | `/routing/jobs/{jobId}/assignments/{assignmentId}:complete` | Completes an assigned job | | POST | `/routing/jobs/{jobId}/assignments/{assignmentId}:close` | Closes a completed job | | POST | `/routing/jobs/{jobId}/assignments/{assignmentId}:unassign` | Unassign a job | | GET | `/routing/jobs/{jobId}/position` | Gets a job's position details | | GET | `/routing/queues` | Retrieves existing queues | | GET | `/routing/queues/{queueId}` | Retrieves an existing queue by Id | | PATCH | `/routing/queues/{queueId}` | Creates or updates a queue | | DELETE | `/routing/queues/{queueId}` | Deletes a queue by Id | | GET | `/routing/queues/{queueId}/statistics` | Retrieves a queue's statistics | | GET | `/routing/workers` | Retrieves existing workers | | GET | `/routing/workers/{workerId}` | Retrieves an existing worker by Id | | PATCH | `/routing/workers/{workerId}` | Creates or updates a worker | | DELETE | `/routing/workers/{workerId}` | Deletes a worker and all of its traces | | POST | `/routing/workers/{workerId}/offers/{offerId}:accept` | Accepts an offer to work on a job and returns a 409/Conflict if another agent… | | POST | `/routing/workers/{workerId}/offers/{offerId}:decline` | Declines an offer to work on a job | ## Machine-readable artifacts (8) - **OpenAPI** — https://artifacts.apis.io/microsoft-azure-communication-services/openapi/microsoft-azure-communication-services-routing-api-openapi.yml - **Documentation** — https://learn.microsoft.com/en-us/azure/communication-services/ - **JSONSchema** — https://artifacts.apis.io/microsoft-azure-communication-services/json-schema/microsoft-azure-communication-services-router-job-schema.json - **JSONSchema** — https://artifacts.apis.io/microsoft-azure-communication-services/json-schema/microsoft-azure-communication-services-router-worker-schema.json - **JSONSchema** — https://artifacts.apis.io/microsoft-azure-communication-services/json-schema/microsoft-azure-communication-services-router-job-create-or-update-schema.json - **JSONSchema** — https://artifacts.apis.io/microsoft-azure-communication-services/json-schema/microsoft-azure-communication-services-router-worker-create-or-update-schema.json - **JSONSchema** — https://artifacts.apis.io/microsoft-azure-communication-services/json-schema/microsoft-azure-communication-services-classification-policy-schema.json - **JSONSchema** — https://artifacts.apis.io/microsoft-azure-communication-services/json-schema/microsoft-azure-communication-services-router-queue-schema.json ## Other Microsoft Azure Communication Services APIs (12) - [Azure Communication Services Identity API](https://apis.io/apis/microsoft-azure-communication-services/microsoft-azure-communication-services-identity-api/) - [Azure Communication Services Advanced Messaging API](https://apis.io/apis/microsoft-azure-communication-services/microsoft-azure-communication-services-messages-api/) - [Azure Communication Services Rooms API](https://apis.io/apis/microsoft-azure-communication-services/microsoft-azure-communication-services-rooms-api/) - [Azure Communication Services SMS API](https://apis.io/apis/microsoft-azure-communication-services/microsoft-azure-communication-services-sms-api/) - [Microsoft Azure Communication Services Browse for available countries, cities and area codes API](https://apis.io/apis/microsoft-azure-communication-services/microsoft-azure-communication-services-browse-for-available-countries-cities-and-area-codes-api/) - [Microsoft Azure Communication Services Browse, reserve and purchase available phone numbers API](https://apis.io/apis/microsoft-azure-communication-services/microsoft-azure-communication-services-browse-reserve-and-purchase-available-phone-numbers-api/) - [Microsoft Azure Communication Services Communication Services API](https://apis.io/apis/microsoft-azure-communication-services/microsoft-azure-communication-services-communicationservices-api/) - [Microsoft Azure Communication Services Delivery Reports API](https://apis.io/apis/microsoft-azure-communication-services/microsoft-azure-communication-services-deliveryreports-api/) - [Microsoft Azure Communication Services Domains API](https://apis.io/apis/microsoft-azure-communication-services/microsoft-azure-communication-services-domains-api/) - [Microsoft Azure Communication Services Email Get Send Result API](https://apis.io/apis/microsoft-azure-communication-services/microsoft-azure-communication-services-emailgetsendresult-api/) - [Microsoft Azure Communication Services Email Send API](https://apis.io/apis/microsoft-azure-communication-services/microsoft-azure-communication-services-emailsend-api/) - [Microsoft Azure Communication Services Email Services API](https://apis.io/apis/microsoft-azure-communication-services/microsoft-azure-communication-services-emailservices-api/) ## Tags Routing --- Profiled by [API Evangelist](https://apievangelist.com) and published on [APIs.io](https://apis.io/apis/microsoft-azure-communication-services/microsoft-azure-communication-services-routing-api/). The API's provider profile, Kin Score and agent-readiness rating are at https://apis.io/providers/microsoft-azure-communication-services/.