# LiveChat Webhooks and RTM API

**Canonical:** https://apis.io/apis/livechat/webhooks-and-rtm/  
**Provider:** LiveChat — https://apis.io/providers/livechat/  
**Base URL:** wss://api.livechatinc.com/v3.5/agent/rtm/ws  
**Documentation:** https://platform.text.com/docs/messaging/agent-chat-api

LiveChat Webhooks and RTM API is one of 12 APIs that [LiveChat](https://apis.io/providers/livechat/) publishes on the [APIs.io](https://apis.io/) network, described by an AsyncAPI event-driven specification. Tagged areas include Webhook, Real-Time Messaging, WebSocket, and Event. The published artifact set on APIs.io includes API documentation and an AsyncAPI specification.

Asynchronous event surfaces for LiveChat. HTTP webhooks registered through the Configuration API and the Agent Chat Real-Time Messaging (RTM) WebSocket API share the same event payloads (incoming_chat, incoming_event, chat_user_added, chat_user_removed, customer_updated, agent_*, bot_*, group_*, and more).

## Machine-readable artifacts (2)

- **Documentation** — https://platform.text.com/docs/messaging/agent-chat-api
- **AsyncAPI** — https://raw.githubusercontent.com/api-evangelist/livechat/refs/heads/main/openapi/livechat-asyncapi.yml

## Other LiveChat APIs (11)

- [LiveChat Agent Chat API](https://apis.io/apis/livechat/agent-chat-api/)
- [LiveChat Customer Chat API](https://apis.io/apis/livechat/customer-chat-api/)
- [LiveChat Configuration API](https://apis.io/apis/livechat/configuration-api/)
- [LiveChat Reports API](https://apis.io/apis/livechat/reports-api/)
- [LiveChat Chats API](https://apis.io/apis/livechat/livechat-chats-api/)
- [LiveChat Customers API](https://apis.io/apis/livechat/livechat-customers-api/)
- [LiveChat Events API](https://apis.io/apis/livechat/livechat-events-api/)
- [LiveChat Other API](https://apis.io/apis/livechat/livechat-other-api/)
- [LiveChat Properties API](https://apis.io/apis/livechat/livechat-properties-api/)
- [LiveChat Status API](https://apis.io/apis/livechat/livechat-status-api/)
- [LiveChat Threads API](https://apis.io/apis/livechat/livechat-threads-api/)

## Tags

Webhook, Real-Time Messaging, WebSocket, Event

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Profiled by [API Evangelist](https://apievangelist.com) and published on [APIs.io](https://apis.io/apis/livechat/webhooks-and-rtm/). The API's provider profile, Kin Score and agent-readiness rating are at https://apis.io/providers/livechat/.