The Case API from Lithium — 2 operation(s) for case.
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openapi: 3.2.0
info:
title: agent-states-api-v2 AccountSet Case API
version: '1.1'
servers:
- url: https://{instance}.response.lithium.com/api/v2/agentstate
variables:
instance:
default: instance
security:
- {}
tags:
- name: Case
paths:
/case:
post:
summary: createCase
description: Create a new case with interactions
operationId: createcase
parameters:
- name: x-sf-email
in: header
description: The email id of the Khoros Care agent performing the action.
schema:
type: string
- name: x-sf-initiative
in: header
description: The id of the active Khoros Care initiative the user is in when performing the action. **Format:** int64
schema:
type: integer
format: int32
- name: x-sf-company-id
in: header
description: The Khoros Care id of the company the user is in when making the request. **Format:** int64
schema:
type: integer
format: int32
requestBody:
content:
application/json:
schema:
type: object
properties:
customId:
type: string
title:
type: string
interactions:
type: array
items:
properties:
created:
type: string
description: The creation date of the interaction on the origin service. **Format:** date-time
body:
type: string
description: The text of the interaction.
linkUrl:
type: string
description: The direct link to the content on the origin service when available.
serviceId:
type: string
description: The id of the content on the origin service.
service:
type: string
description: The social service the interaction originated.
default: facebook
contentType:
type: string
description: 'The type of content the interaction is on the origin service. Examples include: `post`, `comment`, etc.'
default: post
author:
type: object
required:
- service
- serviceId
- handle
- name
- brandOwned
properties:
service:
type: string
description: The social service of the author.
default: facebook
serviceId:
type: string
description: The id of the author on the origin service.
handle:
type: string
description: The handle of the author on the origin service.
name:
type: string
description: The screen name of the author on the origin service.
brandOwned:
type: boolean
description: A flag that signals if the author belongs to an account added to the platform.
required:
- created
- body
- linkUrl
- serviceId
- service
- contentType
type: object
customCasePropertyOne:
type: string
description: An example of a custom field on the Case object.
customCasePropertyTwo:
type: string
description: An example of a custom field on the Case object.
responses:
'201':
description: '201'
content:
application/json:
examples:
Result:
value: See Details for Schema
'400':
description: '400'
content:
text/plain:
examples:
Result:
value: See Details for Schema
'401':
description: '401'
content:
text/plain:
examples:
Result:
value: See Details for Schema
'422':
description: '422'
content:
text/plain:
examples:
Result:
value: See Details for Schema
'500':
description: '500'
content:
text/plain:
examples:
Result:
value: See Details for Schema
deprecated: false
security: []
tags:
- Case
/case/{id}:
get:
summary: lookupCase
description: Returns info for a specific case
operationId: lookupcase
parameters:
- name: x-sf-user-email
in: header
description: The email id of the Khoros Care agent performing the action.
schema:
type: string
- name: x-sf-initiative
in: header
description: The id of the active Khoros Care initiative the user is in when performing the action. **Format:** int64
schema:
type: string
- name: x-sf-company-id
in: header
description: The Khoros Care id of the company the user is in when making the request. **Format:** int64
schema:
type: string
- name: id
in: path
description: Case ID.
schema:
type: string
required: true
responses:
'200':
description: '200'
content:
text/plain:
examples:
Result:
value: '{}'
schema:
type: object
properties: {}
'400':
description: '400'
content:
text/plain:
examples:
Result:
value: See Details for Schema
'401':
description: '401'
content:
text/plain:
examples:
Result:
value: See Details for Schema
'422':
description: '422'
content:
text/plain:
examples:
Result:
value: See Details for Schema
'500':
description: '500'
content:
text/plain:
examples:
Result:
value: See Details for Schema
deprecated: false
security: []
tags:
- Case
patch:
summary: updateCase
description: Create a new case with interactions
operationId: updatecase
parameters:
- name: x-sf-email
in: header
description: The email id of the Khoros Care agent performing the action.
schema:
type: string
- name: x-sf-initiative
in: header
description: The id of the active Khoros Care initiative the user is in when performing the action. **Format:** int64
schema:
type: integer
format: int32
- name: x-sf-company-id
in: header
description: The Khoros Care id of the company the user is in when making the request. **Format:** int64
schema:
type: integer
format: int32
- name: id
in: path
description: The case ID to update.
schema:
type: string
required: true
requestBody:
content:
application/json:
schema:
type: object
properties:
customId:
type: string
title:
type: string
interactions:
type: array
items:
properties:
created:
type: string
description: The creation date of the interaction on the origin service. **Format:** date-time
body:
type: string
description: The text of the interaction.
linkUrl:
type: string
description: The direct link to the content on the origin service when available.
serviceId:
type: string
description: The id of the content on the origin service.
service:
type: string
description: The social service the interaction originated.
default: facebook
contentType:
type: string
description: 'The type of content the interaction is on the origin service. Examples include: `post`, `comment`, etc.'
default: post
author:
type: object
required:
- service
- serviceId
- handle
- name
- brandOwned
properties:
service:
type: string
description: The social service of the author.
default: facebook
serviceId:
type: string
description: The id of the author on the origin service.
handle:
type: string
description: The handle of the author on the origin service.
name:
type: string
description: The screen name of the author on the origin service.
brandOwned:
type: boolean
description: A flag that signals if the author belongs to an account added to the platform.
required:
- created
- body
- linkUrl
- serviceId
- service
- contentType
type: object
customCasePropertyOne:
type: string
description: An example of a custom field on the Case object.
customCasePropertyTwo:
type: string
description: An example of a custom field on the Case object.
responses:
'201':
description: '201'
content:
application/json:
examples:
Result:
value: See Details for Schema
'400':
description: '400'
content:
text/plain:
examples:
Result:
value: See Details for Schema
'401':
description: '401'
content:
text/plain:
examples:
Result:
value: See Details for Schema
'422':
description: '422'
content:
text/plain:
examples:
Result:
value: See Details for Schema
'500':
description: '500'
content:
text/plain:
examples:
Result:
value: See Details for Schema
deprecated: false
security: []
tags:
- Case
x-readme:
headers: []
explorer-enabled: false
proxy-enabled: false
x-readme-fauxas: true