# Playbooks Call Recording API

**Canonical:** https://apis.io/apis/insidesales-com/playbooks-call-recording-api/  
**Provider:** InsideSales (XANT / InsideSales.com) — https://apis.io/providers/insidesales-com/  
**Base URL:** https://callrecordings.insidesales.com  
**Documentation:** https://helpcenter.insidesales.com/playbooks/call-recording-api/

Playbooks Call Recording API is published by [InsideSales (XANT / InsideSales.com)](https://apis.io/providers/insidesales-com/) on the [APIs.io](https://apis.io/) network. Tagged areas include Call Recording and Sales Engagement. The published artifact set on APIs.io includes API documentation and authentication docs.

Access-key protected HTTP API that lets an organization or a third-party application download call recordings produced by Playbooks, and — with the second permission enabled — start and pause recording on a call. Recordings are addressed by Call Detail Record (CDR) ID, the identifier that appears at the end of the Playbooks Call Recording URL written back to the CRM. Access keys are minted by an administrator in the Playbooks Manager App under Settings > Calls > Call Recording; each key must carry at least one of the two permissions and permissions are immutable after creation. NOTE: the recording host published in the vendor's own documentation (callrecordings.insidesales.com) returns SERVFAIL and the API reference host (ci-global-api.pdlmpapis.insidesales.com) is likewise unresolvable as of 2026-08-23.

## Machine-readable artifacts (3)

- **Documentation** — https://helpcenter.insidesales.com/playbooks/call-recording-api/
- **Authentication** — https://raw.githubusercontent.com/api-evangelist/insidesales-com/refs/heads/main/authentication/insidesales-com-authentication.yml
- **APIsJSON** — https://raw.githubusercontent.com/api-evangelist/insidesales-com/refs/heads/main/apis.yml

## Tags

Call Recording, Sales Engagement

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Profiled by [API Evangelist](https://apievangelist.com) and published on [APIs.io](https://apis.io/apis/insidesales-com/playbooks-call-recording-api/). The API's provider profile, Kin Score and agent-readiness rating are at https://apis.io/providers/insidesales-com/.