# Haptik API

**Canonical:** https://apis.io/apis/haptik/haptik-api/  
**Provider:** Haptik — https://apis.io/providers/haptik/  
**Base URL:** https://staging-messenger.haptikapi.com  
**Documentation:** https://docs.haptik.ai/bot-as-an-api/how-to-send-file-to-haptik-using-api

Haptik API is one of 2 APIs that [Haptik](https://apis.io/providers/haptik/) publishes on the [APIs.io](https://apis.io/) network, described by a machine-readable OpenAPI specification. This API exposes 6 JSON Schema definitions. The published artifact set on APIs.io includes an OpenAPI specification and 6 JSON Schemas.

Haptik API as documented publicly: 12 operations. Contract generated from the documentation by API Evangelist (2026-10-13); not the provider's own document.

## Operations (12)

| Method | Path | Summary |
|---|---|---|
| GET | `/` | GET / |
| POST | `/` | POST / |
| GET | `/GCCS-ws/GlobalCreditPlatformWebServicev2` | GET /GCCS-ws/GlobalCreditPlatformWebServicev2 |
| GET | `/integration/external/v2.0/get_chat_history/` | Get Chat Transcripts v2.0 |
| POST | `/integration/external/v2.0/send_chat_to_agent/` | Move a chat to pending |
| POST | `/mogambo_api/nodes/faq/create/` | FAQ Step Creation APIs for KMS |
| GET | `/mogambo_api/nodes/faq/create/status/{taskId}/` | Polling API to fetch submitted task Status |
| POST | `/v1.0/log_file_from_user/` | File upload API allows you to upload user files via a POST request to the Haptik Platform. |
| PUT | `/v1.0/user` | PUT /v1.0/user |
| POST | `/v1.0/user/` | Create or Update Haptik User API |
| PUT | `/v1.0/user/` | Create or Update Haptik User API |
| POST | `/v1.0/{v10id}` | POST /v1.0/user |

## Machine-readable artifacts (7)

- **OpenAPI** — https://raw.githubusercontent.com/api-evangelist/haptik/refs/heads/main/openapi/_ae-authored/haptik-openapi-generated.yml
- **JSONSchema** — https://raw.githubusercontent.com/api-evangelist/haptik/refs/heads/main/json-schema/haptik-post-v10-log-file-from-user-request-schema.json
- **JSONSchema** — https://raw.githubusercontent.com/api-evangelist/haptik/refs/heads/main/json-schema/haptik-post-integration-external-v20-send-chat-to-agent-request-schema.json
- **JSONSchema** — https://raw.githubusercontent.com/api-evangelist/haptik/refs/heads/main/json-schema/haptik-post-v10-user-request-schema.json
- **JSONSchema** — https://raw.githubusercontent.com/api-evangelist/haptik/refs/heads/main/json-schema/haptik-put-v10-user-request2-schema.json
- **JSONSchema** — https://raw.githubusercontent.com/api-evangelist/haptik/refs/heads/main/json-schema/haptik-post-v10-log-file-from-user-response-schema.json
- **JSONSchema** — https://raw.githubusercontent.com/api-evangelist/haptik/refs/heads/main/json-schema/haptik-get-mogambo-api-nodes-faq-create-status-taskid-response-schema.json

## Other Haptik APIs (1)

- [Haptik API](https://apis.io/apis/haptik/haptik-api-2/)

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Profiled by [API Evangelist](https://apievangelist.com) and published on [APIs.io](https://apis.io/apis/haptik/haptik-api/). The API's provider profile, Kin Score and agent-readiness rating are at https://apis.io/providers/haptik/.