Grubhub

grubhub Issue Reporting API

Endpoints for reporting onboarding issues to Grubhub.

Documentation GitHub OpenAPI

Operations 1

POST /pos/v1/onboarding/issue Grubhub Report an Onboarding Issue #

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OpenAPI Specification

openapi: 3.2.0
info:
  title: Grubhub Deliveries Delivery Status Issue Reporting API
  description: The Grubhub Deliveries API enables partners to manage delivery logistics and interact with Grubhub's nationwide courier network. It provides delivery status tracking through key states including driver assignment, pickup ready, and out for delivery. Partners can leverage Grubhub Connect, a full-service delivery solution for delivery aggregators, marketplaces, and enterprise merchants to fulfill orders using Grubhub drivers. The API also supports driver communication through proxy phone numbers.
  version: 1.0.0
  x-last-validated: '2026-06-02'
  contact:
    name: Grubhub Developer Support
    url: https://grubhub-developers.zendesk.com/hc/en-us
  termsOfService: https://www.grubhub.com/legal/terms-of-use
servers:
- url: https://api-third-party-gtm.grubhub.com
  description: Production Server
- url: https://api-third-party-gtm-pp.grubhub.com
  description: Preproduction Server
security:
- hmacAuth: []
tags:
- name: Issue Reporting
  description: Endpoints for reporting onboarding issues to Grubhub.
paths:
  /pos/v1/onboarding/issue:
    post:
      operationId: reportOnboardingIssue
      x-microcks-operation:
        delay: 0
        dispatcher: FALLBACK
      summary: Grubhub Report an Onboarding Issue
      description: Reports an issue encountered during the merchant onboarding process to Grubhub support for investigation and resolution.
      tags:
      - Issue Reporting
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/OnboardingIssue'
            examples:
              ReportOnboardingIssueRequestExample:
                summary: Default reportOnboardingIssue request
                x-microcks-default: true
                value:
                  merchant_id: ghm-1234567890
                  issue_type: STANDARD
                  description: string
      responses:
        '201':
          description: Issue reported successfully
        '400':
          description: Invalid issue report
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Error'
              examples:
                ReportOnboardingIssue400Example:
                  summary: Default reportOnboardingIssue 400 response
                  x-microcks-default: true
                  value:
                    error: invalid_request
                    message: Operation completed successfully.
                    status: 0
        '401':
          description: Authentication failed
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Error'
              examples:
                ReportOnboardingIssue401Example:
                  summary: Default reportOnboardingIssue 401 response
                  x-microcks-default: true
                  value:
                    error: invalid_request
                    message: Operation completed successfully.
                    status: 0
components:
  schemas:
    Error:
      type: object
      description: Standard error response from the Grubhub API.
      properties:
        error:
          type: string
          description: Error type identifier.
          example: invalid_request
        message:
          type: string
          description: Human-readable error description.
          example: Operation completed successfully.
        status:
          type: integer
          description: HTTP status code.
          example: 0
    OnboardingIssue:
      type: object
      description: An issue report for the merchant onboarding process.
      required:
      - merchant_id
      - description
      properties:
        merchant_id:
          type: string
          description: The merchant identifier experiencing the issue.
          example: ghm-1234567890
        issue_type:
          type: string
          description: The category of the onboarding issue.
          example: STANDARD
        description:
          type: string
          description: Detailed description of the issue encountered.
          example: string
  securitySchemes:
    hmacAuth:
      type: apiKey
      in: header
      name: Authorization
      description: HMAC-based authentication. Every request must include X-GH-PARTNER-KEY and an Authorization header with MAC authentication details.
externalDocs:
  description: Grubhub Deliveries API Documentation
  url: https://developer.grubhub.com/api/deliveries