# FUSE Health Support & Conversations API

**Canonical:** https://apis.io/apis/fusehealth-com/fusehealth-com-support-conversations-api/  
**Provider:** FUSE Health — https://apis.io/providers/fusehealth-com/  
**Base URL:** https://api-dev.fusehealth.com  
**Documentation:** https://www.fusehealth.com/developers/api

FUSE Health Support & Conversations API is one of 30 APIs that [FUSE Health](https://apis.io/providers/fusehealth-com/) publishes on the [APIs.io](https://apis.io/) network, described by a machine-readable OpenAPI specification. This API exposes 2 JSON Schema definitions. Tagged areas include Support & Conversations. The published artifact set on APIs.io includes an OpenAPI specification and 2 JSON Schemas.

Patient support threads + tickets. Contains patient PHI (authors + messages). Every handler 404s anything outside the key's clinic.

## Operations (13)

| Method | Path | Summary |
|---|---|---|
| GET | `/api/v1/conversations/{id}` | One support conversation thread (own-clinic only) |
| POST | `/api/v1/conversations/{id}/messages` | Post a message to a conversation |
| POST | `/api/v1/conversations/{id}/resolve` | Mark a conversation resolved |
| GET | `/api/v1/support/tickets` | List the clinic's support tickets |
| GET | `/api/v1/support/users` | Users available for support-ticket assignment |
| POST | `/api/v1/support/tickets/{id}/messages` | Post a message on a support ticket |
| GET | `/api/v1/support/tickets/{id}` | One support ticket (own-clinic only) |
| PUT | `/api/v1/support/tickets/{id}` | Update a support ticket (title/description/assignment/status) |
| GET | `/api/v1/support/ai-settings` | The AI auto-reply settings for the patient portal's Help & Support |
| PUT | `/api/v1/support/ai-settings` | Turn the patient-support AI on or off, or tune its confidence threshold |
| GET | `/api/v1/support/help-docs` | List the brand's help docs |
| POST | `/api/v1/support/help-docs` | Create a help doc |
| PUT | `/api/v1/support/help-docs/{id}` | Update, publish or unpublish a help doc |

## Machine-readable artifacts (3)

- **OpenAPI** — https://artifacts.apis.io/fusehealth-com/openapi/fusehealth-com-support-conversations-api-openapi.yml
- **JSONSchema** — https://artifacts.apis.io/fusehealth-com/json-schema/fusehealth-com-support-ai-settings-schema.json
- **JSONSchema** — https://artifacts.apis.io/fusehealth-com/json-schema/fusehealth-com-help-doc-schema.json

## Other FUSE Health APIs (12)

- [FUSE Health Affiliate Program API](https://apis.io/apis/fusehealth-com/fusehealth-com-affiliate-program-api/)
- [FUSE Health Auth & Key Management API](https://apis.io/apis/fusehealth-com/fusehealth-com-auth-key-management-api/)
- [FUSE Health Billing API](https://apis.io/apis/fusehealth-com/fusehealth-com-billing-api/)
- [FUSE Health Checkout Sessions API](https://apis.io/apis/fusehealth-com/fusehealth-com-checkout-sessions-api/)
- [FUSE Health CRM · Connection API](https://apis.io/apis/fusehealth-com/fusehealth-com-crm-connection-api/)
- [FUSE Health CRM · Contacts API](https://apis.io/apis/fusehealth-com/fusehealth-com-crm-contacts-api/)
- [FUSE Health CRM · Sequences API](https://apis.io/apis/fusehealth-com/fusehealth-com-crm-sequences-api/)
- [FUSE Health CRM · Tags API](https://apis.io/apis/fusehealth-com/fusehealth-com-crm-tags-api/)
- [FUSE Health CRM · Templates API](https://apis.io/apis/fusehealth-com/fusehealth-com-crm-templates-api/)
- [FUSE Health Custom Website API](https://apis.io/apis/fusehealth-com/fusehealth-com-custom-website-api/)
- [FUSE Health Customers API](https://apis.io/apis/fusehealth-com/fusehealth-com-customers-api/)
- [FUSE Health Dashboard & Analytics API](https://apis.io/apis/fusehealth-com/fusehealth-com-dashboard-analytics-api/)

## Tags

Support & Conversations

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Profiled by [API Evangelist](https://apievangelist.com) and published on [APIs.io](https://apis.io/apis/fusehealth-com/fusehealth-com-support-conversations-api/). The API's provider profile, Kin Score and agent-readiness rating are at https://apis.io/providers/fusehealth-com/.