# Freshdesk Webhook API

**Canonical:** https://apis.io/apis/freshdesk/webhook-api/  
**Provider:** freshdesk — https://apis.io/providers/freshdesk/  
**Base URL:** https://api.example.com  
**Documentation:** https://support.freshdesk.com/support/solutions/folders/272646

Freshdesk Webhook API is one of 17 APIs that [freshdesk](https://apis.io/providers/freshdesk/) publishes on the [APIs.io](https://apis.io/) network, described by an AsyncAPI event-driven specification. Tagged areas include Automation, Customer-Support, Event, Notification, and Webhook. The published artifact set on APIs.io includes API documentation and an AsyncAPI specification.

The Freshdesk Webhook API enables real-time communication between Freshdesk and external systems by sending HTTP POST requests when specific events occur within the helpdesk. Webhooks can be triggered by ticket creation, updates, status changes, and other support events, allowing developers to build event-driven integrations without polling the REST API.

## Machine-readable artifacts (3)

- **Documentation** — https://support.freshdesk.com/support/solutions/folders/272646
- **AsyncAPI** — https://raw.githubusercontent.com/api-evangelist/freshdesk/refs/heads/main/asyncapi/freshdesk-webhook-api-asyncapi.yml
- **APIsJSON** — https://raw.githubusercontent.com/api-evangelist/freshdesk/refs/heads/main/apis.yml

## Other freshdesk APIs (12)

- [Freshdesk App SDK](https://apis.io/apis/freshdesk/app-sdk/)
- [freshdesk Agents API](https://apis.io/apis/freshdesk/freshdesk-agents-api/)
- [freshdesk Business Hours API](https://apis.io/apis/freshdesk/freshdesk-business-hours-api/)
- [freshdesk Companies API](https://apis.io/apis/freshdesk/freshdesk-companies-api/)
- [freshdesk Contacts API](https://apis.io/apis/freshdesk/freshdesk-contacts-api/)
- [freshdesk Conversations API](https://apis.io/apis/freshdesk/freshdesk-conversations-api/)
- [freshdesk Email Configs API](https://apis.io/apis/freshdesk/freshdesk-email-configs-api/)
- [freshdesk Groups API](https://apis.io/apis/freshdesk/freshdesk-groups-api/)
- [freshdesk Products API](https://apis.io/apis/freshdesk/freshdesk-products-api/)
- [freshdesk Roles API](https://apis.io/apis/freshdesk/freshdesk-roles-api/)
- [freshdesk Satisfaction Ratings API](https://apis.io/apis/freshdesk/freshdesk-satisfaction-ratings-api/)
- [freshdesk Search API](https://apis.io/apis/freshdesk/freshdesk-search-api/)

## Tags

Automation, Customer-Support, Event, Notification, Webhook

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Profiled by [API Evangelist](https://apievangelist.com) and published on [APIs.io](https://apis.io/apis/freshdesk/webhook-api/). The API's provider profile, Kin Score and agent-readiness rating are at https://apis.io/providers/freshdesk/.