engageSPARK WhatsApp API

openapi: 3.2.0
info:
  title: engageSPARK Balance Whats App API
  version: 1.0.0
  license:
    name: MIT
    identifier: MIT
    url: https://spdx.org/licenses/MIT.html
  termsOfService: https://www.engagespark.com/terms-of-service/
  description: 'API documentation for [engageSPARK](https://www.engagespark.com/).


    To use this API you need an "Access token", which can be retrieved from your [User profile](https://app.engagespark.com/profile/api-tokens). In the API calls you need to set the header "Authorization" with the value "Token" followed by your token. For example: "Authorization: Token aaa111bbb222ccc333", NOT "Authorization: aaa111bbb222ccc333".


    Please see the [documentation for other integration methods](https://www.engagespark.com/support/how-can-i-use-your-api/) such as inbound SMS rules, Zapier zaps, or Make API Request actions.'
servers:
- url: https://api.engagespark.com
security:
- apiToken: []
tags:
- name: WhatsApp
paths:
  /v1/whatsapp/contact:
    post:
      summary: Send WhatsApp Message
      description: 'Send a single WhatsApp message to a contact. If there is no existing contact with the phone number a contact will be created.


        Exactly one of "contactId", "fullPhoneNumber", or "phoneNumber" with "phoneNumberCountry" need to be set.


        Retries: The WhatsApp API automatically re-tries failed messages as often as possible within 24 hours by default. To know until when we''ll keep retrying your message, you can refer to the deliveryDeadline of the POST response.'
      operationId: sendWhatsAppContact
      tags:
      - WhatsApp
      security:
      - apiToken: []
      requestBody:
        required: true
        content:
          application/json:
            schema:
              type: object
              required:
              - orgId
              - from
              - message
              properties:
                orgId:
                  oneOf:
                  - type: integer
                  - type: string
                  description: ID of the organization. It can be a string or a number. You can find it in your [Organization Profile](https://app.engagespark.com/organization/info).
                from:
                  type: string
                  description: Sender phone number. Must be a WhatsApp Business Account phone number registered with engageSPARK.
                message:
                  type: string
                  description: 'The content of the message. You can personalize the message using the contact''s data. Example: `Hello {{contact.firstName}}`'
                image:
                  type: string
                  description: local file reference for an image to send.
                audio:
                  type: string
                  description: local file reference for an audio file to send.
                video:
                  type: string
                  description: local file reference for a video file to send.
                document:
                  type: string
                  description: local file reference for a document to send.
                content:
                  type: object
                  description: Structured content for template messages.
                contactId:
                  oneOf:
                  - type: integer
                  - type: string
                  description: engageSPARK ID of the contact. If provided, the contact must exist and be part of the organization.
                fullPhoneNumber:
                  type: string
                  description: 'Full phone number including the country code; it may have a leading "+".

                    This number needs to have an international dialing code.

                    For example, for a number from the Philippines (with the dialing code 63), 639123456789 would be correct, whereas 9123456789 would be missing the dialing code.'
                  example: '631234567890'
                phoneNumber:
                  type: string
                  description: Country part of the phone number. If this is used phoneNumberCountry must also be set.
                  example: '1234567890'
                phoneNumberCountry:
                  type: string
                  description: Two-letter ISO code of the country. Used with the "phoneNumber" option.
                  example: PH
      responses:
        '200':
          description: OK. All fields look good and we've queued the message for delivery.
          content:
            application/json:
              schema:
                type: object
                properties:
                  messageId:
                    type: string
                    description: ID of the sent message.
                  contactId:
                    type: integer
                    description: ID of the contact.
                  to:
                    type: string
                    description: Recipient phone number.
                  message:
                    type: string
                    description: The message content.
                  content:
                    type: object
                    description: Expanded template content.
                  deliveryDeadline:
                    type: string
                    format: date-time
                    description: Deadline for message delivery attempts.
        '400':
          description: Problem with the request.
          content:
            application/json:
              schema:
                type: object
                properties:
                  error:
                    type: string
                    description: Description of the error.
        '401':
          $ref: '#/components/responses/error_401'
        '402':
          $ref: '#/components/responses/error_402'
  /v1/organizations/{orgId}/whatsapp/:
    get:
      summary: List WhatsApp messages for an organization
      description: 'List WhatsApp messages. Newest first.


        The number of results per API call is limited. Either use "nextPage" and "after" to get more results, which work as a cursor, and do not change as new messages come in. Or use "page" and "size", which are classical paging, and might change as new messages come in.'
      operationId: getWhatsAppList
      tags:
      - WhatsApp
      security:
      - apiToken: []
      parameters:
      - $ref: '#/components/parameters/param_orgid'
      - name: after
        in: query
        schema:
          type: string
        description: See "nextPage" in the response.
      - name: limit
        in: query
        schema:
          type: integer
          default: 100
          maximum: 100
        description: Maximum number of results per API call.
      - $ref: '#/components/parameters/page'
      - $ref: '#/components/parameters/size'
      - name: dir
        in: query
        schema:
          type: string
          enum:
          - inbound
          - outbound
          - all
          default: all
        description: Limit to only egress, only ingress, or all directions. An empty value is the same as "all".
      - name: failed
        in: query
        schema:
          type: string
          enum:
          - 'true'
          - 'false'
          - all
          default: all
        description: Limit to/exclude failed deliveries. Failed means the message didn't get delivered at all. Delivery Receipts are not taken into account here. An empty value is the same as "all".
      - name: search
        in: query
        schema:
          type: string
        description: Keyword search in the message, sender, receiver, and contact fields.
      - name: startDate
        in: query
        schema:
          type: string
          format: date-time
        description: The creation time of the message must be >= this timestamp.
      - name: endDate
        in: query
        schema:
          type: string
          format: date-time
        description: The creation time of the message must be < this timestamp.
      responses:
        '200':
          description: OK.
          content:
            application/json:
              schema:
                type: object
                properties:
                  messages:
                    type: array
                    description: The WhatsApp messages
                    items:
                      $ref: '#/components/schemas/schema_model_whatsapp'
                  hasNextPage:
                    type: boolean
                    description: if true there are older WhatsApp messages.
                  nextPage:
                    type: string
                    description: repeat the call with this value a "&after=" argument to get the next page.
                  paged:
                    type: boolean
                    description: if true we used ?page and ?size, not ?after. If this is true then .nextPage and .hasNextPage won't be set.
                required:
                - messages
                - paged
        '400':
          $ref: '#/components/responses/error_400'
        '401':
          $ref: '#/components/responses/error_401'
  /v1/organizations/{orgId}/whatsapp/{messageId}/:
    get:
      summary: Get a single WhatsApp message by ID
      description: Load a WhatsApp message, including its delivery status.
      operationId: getWhatsApp
      tags:
      - WhatsApp
      security:
      - apiToken: []
      parameters:
      - $ref: '#/components/parameters/param_orgid'
      - name: messageId
        in: path
        required: true
        schema:
          type: string
        description: ID of the WhatsApp message.
      responses:
        '200':
          description: OK. We have the message.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/schema_model_whatsapp'
        '401':
          $ref: '#/components/responses/error_401'
        '404':
          description: No such message.
          $ref: '#/components/responses/error_404'
components:
  responses:
    error_404:
      description: Not found.
      content:
        application/json:
          schema:
            type: object
            properties:
              error:
                type: string
                description: Not found.
                example: Not found
    error_401:
      description: No permission.
      content:
        application/json:
          schema:
            type: object
            properties:
              error:
                type: string
                description: Error message explaining why access is denied.
                example: Invalid Token
    error_402:
      description: Insufficient funds. Please add funds to your organization's balance and repeat the request.
      content:
        application/json:
          schema:
            type: object
            properties:
              error:
                type: string
                description: Error message.
                example: insufficient funds
    error_400:
      description: Problem with the request.
      content:
        application/json:
          schema:
            type: object
            required:
            - error
            - errorCode
            properties:
              error:
                type: string
                description: English description of the error. Might change over time.
                example: Too many failed login attempts
              errorCode:
                type: string
                description: Code specific for the error.
                example: login.locked
              context:
                type: object
                description: Optional error fields specific for the errorCode.
  parameters:
    page:
      name: page
      in: query
      schema:
        type: string
      description: Show this page. Starts at 1!
    param_orgid:
      name: orgId
      in: path
      required: true
      schema:
        type: string
      description: 'engageSPARK ID of the organization.

        You can find this ID in your [Organization Profile](https://app.engagespark.com/organization/info).'
    size:
      name: size
      in: query
      schema:
        type: string
      description: Used when ?page is set. The default and the maximum is 1000.
  schemas:
    schema_model_whatsapp:
      type: object
      properties:
        id:
          type: string
          description: engageSPARK message ID. Will be unique.
          example: WAIN20250613T114721-763096
        direction:
          type: string
          enum:
          - egress
          - ingress
          description: Egress or Ingress message
          example: egress
        created:
          type: string
          format: date-time
          description: Time the messages got created. Delivery (if any) will be after this.
          example: '2024-03-26T12:35:15.530548089Z'
        sender:
          type: string
          description: Sender of the message. Won't be present if the user doesn't have permissions to see this field.
        recipient:
          type: string
          description: Recipient of the message. Won't be present if the user doesn't have permissions to see this field.
        contactId:
          type: integer
          description: engageSPARK contact ID.
          example: 123456
        done:
          type: boolean
          description: If not true engageSPARK will try more deliveries still.
          example: true
        read:
          type: boolean
          example: true
        readAt:
          type: string
          format: date-time
          description: When we got the "read" confirmation. Only relevant if .read is true.
          example: '2024-03-26T12:35:15Z'
        successT:
          type: string
          format: date-time
          description: Time the message got sent.
          example: '2024-03-26T12:35:15Z'
        message:
          type: string
          description: The message as we (tried to) send. Personalization, if any, will be expanded.
          example: Hello Mary Sue, we will visit your coconut farm Monday 1 April around 12:00.
        imageFiles:
          type: array
          items:
            type: string
          description: Images attached to the message. Load them via /v1/organizations/${ORGID}/files/[filename]
          example:
          - cat.jpg
        audioFiles:
          type: array
          items:
            type: string
          description: Audio files attached to the message. Load them via /v1/organizations/${ORGID}/files/[filename]
          example:
          - cat.mp3
        videoFiles:
          type: array
          items:
            type: string
          description: Video files attached to the message. Load them via /v1/organizations/${ORGID}/files/[filename]
          example:
          - cat.mov
        documentFiles:
          type: array
          items:
            type: string
          description: Documents attached to the message. Load them via /v1/organizations/${ORGID}/files/[filename]
          example:
          - cat.pdf
        fullFilePaths:
          type: array
          items:
            type: string
          description: Full file paths for all attached files (images, audio, video, documents). These will be the same as the imageFiles, audioFiles, videoFiles, and documentFiles combined, but here they are not just the filename, but the full paths to download the files.
          example:
          - /v1/organizations/123/files/cat.jpg
        location:
          type: object
          description: Set if the contact sends their location. Only supported for inbound messages (direction=ingress).
          properties:
            latitude:
              type: string
              example: '43.586399078369'
            longitude:
              type: string
              example: '1.4468078613281'
            address:
              type: string
              example: 39 Grande Rue Saint-Michel, Toulouse, Occitanie 31400
            label:
              type: string
              example: Tower Of London
        content:
          type: object
          description: object complicated WhatsApp messages.
        error:
          type: string
          description: 'Description what went wrong when passing the SMS to the telco for delivery.

            This is the error you want to look at, if `deliveredToTelco` is `false`.

            Note that this field can be empty while the Delivery Receipt does indicate a problem.'
        deliveryError:
          type: string
          description: 'Delivery Receipt error, if any.

            This is set, if `deliveredToTelco` is `true` and `deliveredToPhone` is `failed`.

            Examples of possible errors:

            - anti-spam filter

            - blocked

            - contact absent

            - contact absent - permanent

            - contact absent - temporary

            - contact error

            - contact phone issue

            - expired

            - message error

            - network error

            - no route

            - not mobile number

            - opted out of promotional messaging

            - unknown

            - unreachable'
        deliveredToPhone:
          type: string
          enum:
          - unknown
          - confirmed
          - failed
          description: 'The Delivery Receipt status of this SMS.


            Not all telcos support delivery receipts and they are not always reliable. This varies per telco per country. Contact us to know if delivery receipts are available in your program country, and how reliable they can be expected to be.


            - unknown – means we haven’t received a delivery receipt from the telecom. This can happen either when (a) deliveredToTelco is `false` OR (b) deliveredToTelco is `true` but the vendor hasn’t sent us the delivery receipt, yet.

            - confirmed – means we received the delivery receipt from the telecom and it says that, yes, the SMS was delivered.

            - failed – means we received the delivery receipt from the telecom and it says the SMS could not be delivered.'
        charged:
          type: integer
          description: The charged price in micro USD in total. In case of refunds this can be 0.
          example: 40000
  securitySchemes:
    apiToken:
      bearerFormat: token
      description: "Token based HTTP authentication.\n\nUse the header \"Authorization\". The value must be the word \"Token\" followed by your token. For example: \"Authorization: Token aaa111bbb222ccc333\", NOT \"Authorization: aaa111bbb222ccc333\".\n\nAccess tokens can be retrieved and managed [in your User profile](https://app.engagespark.com/profile/api-tokens).\n\nAllowed headers:\n\n  - Authorization: Token [PERSONAL_ACCESS_TOKEN]"
      type: http
      scheme: token