# Avaya Records API

**Canonical:** https://apis.io/apis/avaya/avaya-records-api/  
**Provider:** Avaya — https://apis.io/providers/avaya/  
**Base URL:** https://{region}.api.avayacloud.com  
**Documentation:** https://developers.avayacloud.com/avaya-infinity/reference

Avaya Records API is one of 84 APIs that [Avaya](https://apis.io/providers/avaya/) publishes on the [APIs.io](https://apis.io/) network, described by a machine-readable OpenAPI specification. Tagged areas include Records. The published artifact set on APIs.io includes an OpenAPI specification, API documentation, an API reference, a getting-started guide, authentication docs, and a changelog.

Manage outbound campaign records

## Operations (15)

| Method | Path | Summary |
|---|---|---|
| PUT | `/SetValue` | Set a field value |
| POST | `/GetData` | Extract initiative data |
| POST | `/GetDataWithAgent` | Extract initiative data with agent names |
| POST | `/GetRecord` | Get a record by Call ID |
| POST | `/SearchRecord` | Search for records |
| POST | `/InsertRecord` | Insert a record into a data set |
| POST | `/InsertNextRecord` | Insert a record as the next record for an agent |
| POST | `/InsertRecordWithCallback` | Insert a record with an agent callback |
| PUT | `/UpdateRecord` | Update fields of a record |
| PUT | `/UpdateOutcome` | Update the outcome for a record |
| POST | `/GetOutcome` | Get outcome list for an initiative |
| POST | `/GetCallIDs` | Get Call IDs for an initiative |
| POST | `/GetLastCall` | Get the last call for a record |
| POST | `/GetAvailableRecords` | Get available records for a data set or initiative |
| POST | `/Updatemasterbyfieldname` | Update master data by field name |

## Machine-readable artifacts (13)

- **OpenAPI** — https://raw.githubusercontent.com/api-evangelist/avaya/refs/heads/main/openapi/avaya-records-api-openapi.yml
- **Documentation** — https://developers.avayacloud.com/avaya-infinity/docs/introduction
- **APIReference** — https://developers.avayacloud.com/avaya-infinity/reference
- **GettingStarted** — https://developers.avayacloud.com/avaya-infinity/docs/quick-start
- **Authentication** — https://developers.avayacloud.com/avaya-infinity/docs/how-to-authenticate-with-avaya-infinitytm-apis
- **ChangeLog** — https://developers.avayacloud.com/avaya-infinity/changelog
- **Webhooks** — https://raw.githubusercontent.com/api-evangelist/avaya/refs/heads/main/asyncapi/avaya-webhooks.yml
- **Documentation** — https://developers.avayacloud.com/avaya-experience-platform/docs/getting-started-introduction
- **APIReference** — https://developers.avayacloud.com/avaya-experience-platform/reference
- **GettingStarted** — https://developers.avayacloud.com/avaya-experience-platform/docs/getting-started
- **Authentication** — https://developers.avayacloud.com/avaya-experience-platform/docs/how-to-authenticate-with-axp-apis
- **ChangeLog** — https://developers.avayacloud.com/avaya-experience-platform/changelog
- **Postman** — https://www.postman.com/avaya-axp/avaya-experience-platform

## Other Avaya APIs (12)

- [Avaya Access Token API](https://apis.io/apis/avaya/avaya-access-token-api/)
- [Avaya Account API](https://apis.io/apis/avaya/avaya-account-api/)
- [Avaya Agent Location API](https://apis.io/apis/avaya/avaya-agent-location-api/)
- [Avaya Agent Notes API](https://apis.io/apis/avaya/avaya-agent-notes-api/)
- [Avaya Agents API](https://apis.io/apis/avaya/avaya-agents-api/)
- [Avaya Asynchronous Messages API](https://apis.io/apis/avaya/avaya-asynchronous-messages-api/)
- [Avaya Audit Records API](https://apis.io/apis/avaya/avaya-audit-records-api/)
- [Avaya Available Phone Numbers API](https://apis.io/apis/avaya/avaya-available-phone-numbers-api/)
- [Avaya Avaya Aura Device Services API](https://apis.io/apis/avaya/avaya-avaya-aura-device-services-api/)
- [Avaya Avaya Cloud Office management API](https://apis.io/apis/avaya/avaya-avaya-cloud-office-management-api/)
- [Avaya Avaya Cloud Office SIP Trunks API](https://apis.io/apis/avaya/avaya-avaya-cloud-office-sip-trunks-api/)
- [Avaya Bulk Job API](https://apis.io/apis/avaya/avaya-bulk-job-api/)

## Tags

Records

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Profiled by [API Evangelist](https://apievangelist.com) and published on [APIs.io](https://apis.io/apis/avaya/avaya-records-api/). The API's provider profile, Kin Score and agent-readiness rating are at https://apis.io/providers/avaya/.