# Avaya Infinity Platform APIs

**Canonical:** https://apis.io/apis/avaya/avaya-infinity-platform-apis/  
**Provider:** Avaya — https://apis.io/providers/avaya/  
**Base URL:** https://core.{customerId}.ec.avayacloud.com  
**Documentation:** https://developers.avayacloud.com/avaya-infinity/reference

Avaya Infinity Platform APIs is one of 2 APIs that [Avaya](https://apis.io/providers/avaya/) publishes on the [APIs.io](https://apis.io/) network, described by a machine-readable OpenAPI specification. Tagged areas include Communications, Contact Center, Collaboration, Artificial Intelligence, and UCaaS. The published artifact set on APIs.io includes API documentation, an API reference, a getting-started guide, authentication docs, a changelog, and an OpenAPI specification.

REST APIs for the Avaya Infinity cloud customer experience platform: user and group management, queue configuration and real-time queue metrics, customer profiles, transcripts and interaction transcription, historical analytics, messaging, outbound campaign management, workflow sessions and a webhook notifications surface. Bearer JWT from the tenant Keycloak realm (client_credentials, 900s access token) plus a per-tenant host.

## Operations (1)

| Method | Path | Summary |
|---|---|---|
| POST | `/protocol/openid-connect/token` | Generate Access Token |

## Machine-readable artifacts (23)

- **Documentation** — https://developers.avayacloud.com/avaya-infinity/docs/introduction
- **APIReference** — https://developers.avayacloud.com/avaya-infinity/reference
- **GettingStarted** — https://developers.avayacloud.com/avaya-infinity/docs/quick-start
- **Authentication** — https://developers.avayacloud.com/avaya-infinity/docs/how-to-authenticate-with-avaya-infinitytm-apis
- **ChangeLog** — https://developers.avayacloud.com/avaya-infinity/changelog
- **Webhooks** — https://raw.githubusercontent.com/api-evangelist/avaya/refs/heads/main/asyncapi/avaya-webhooks.yml
- **OpenAPI** — https://raw.githubusercontent.com/api-evangelist/avaya/refs/heads/main/openapi/avaya-infinity-access-token-openapi.yml
- **OpenAPI** — https://raw.githubusercontent.com/api-evangelist/avaya/refs/heads/main/openapi/avaya-infinity-analytics-historical-openapi.yml
- **OpenAPI** — https://raw.githubusercontent.com/api-evangelist/avaya/refs/heads/main/openapi/avaya-infinity-groups-management-openapi.yml
- **OpenAPI** — https://raw.githubusercontent.com/api-evangelist/avaya/refs/heads/main/openapi/avaya-infinity-messaging-openapi.yml
- **OpenAPI** — https://raw.githubusercontent.com/api-evangelist/avaya/refs/heads/main/openapi/avaya-infinity-notification-service-openapi.yml
- **OpenAPI** — https://raw.githubusercontent.com/api-evangelist/avaya/refs/heads/main/openapi/avaya-infinity-notifications-openapi.yml
- **OpenAPI** — https://raw.githubusercontent.com/api-evangelist/avaya/refs/heads/main/openapi/avaya-infinity-outbound-openapi.yml
- **OpenAPI** — https://raw.githubusercontent.com/api-evangelist/avaya/refs/heads/main/openapi/avaya-infinity-profile-management-openapi.yml
- **OpenAPI** — https://raw.githubusercontent.com/api-evangelist/avaya/refs/heads/main/openapi/avaya-infinity-queue-management-openapi.yml
- **OpenAPI** — https://raw.githubusercontent.com/api-evangelist/avaya/refs/heads/main/openapi/avaya-infinity-queue-metrics-openapi.yml
- **OpenAPI** — https://raw.githubusercontent.com/api-evangelist/avaya/refs/heads/main/openapi/avaya-infinity-transcription-interactions-openapi.yml
- **OpenAPI** — https://raw.githubusercontent.com/api-evangelist/avaya/refs/heads/main/openapi/avaya-infinity-transcripts-openapi.yml
- **OpenAPI** — https://raw.githubusercontent.com/api-evangelist/avaya/refs/heads/main/openapi/avaya-infinity-user-management-openapi.yml
- **OpenAPI** — https://raw.githubusercontent.com/api-evangelist/avaya/refs/heads/main/openapi/avaya-infinity-workflow-execution-openapi.yml
- **OpenAPI** — https://raw.githubusercontent.com/api-evangelist/avaya/refs/heads/main/openapi/avaya-infinity-workflow-openapi.yml
- **OpenAPI** — https://raw.githubusercontent.com/api-evangelist/avaya/refs/heads/main/openapi/avaya-infinity-workflow-sessions-openapi.yml
- **APIsJSON** — https://raw.githubusercontent.com/api-evangelist/avaya/refs/heads/main/apis.yml

## Other Avaya APIs (1)

- [Avaya Experience Platform (AXP) APIs](https://apis.io/apis/avaya/avaya-experience-platform-axp-apis/)

## Tags

Communications, Contact Center, Collaboration, Artificial Intelligence, UCaaS, CCaaS, Customer Experience, Telephony, Webhook, Enterprise Software, Unified Communications, Customer Service

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Profiled by [API Evangelist](https://apievangelist.com) and published on [APIs.io](https://apis.io/apis/avaya/avaya-infinity-platform-apis/). The API's provider profile, Kin Score and agent-readiness rating are at https://apis.io/providers/avaya/.