# Avaya Experience Platform (AXP) APIs

**Canonical:** https://apis.io/apis/avaya/avaya-experience-platform-axp-apis/  
**Provider:** Avaya — https://apis.io/providers/avaya/  
**Base URL:** https://na.api.avayacloud.com  
**Documentation:** https://developers.avayacloud.com/avaya-experience-platform/reference

Avaya Experience Platform (AXP) APIs is one of 2 APIs that [Avaya](https://apis.io/providers/avaya/) publishes on the [APIs.io](https://apis.io/) network, described by a machine-readable OpenAPI specification. Tagged areas include Communications, Contact Center, Collaboration, Artificial Intelligence, and UCaaS. The published artifact set on APIs.io includes API documentation, an API reference, a getting-started guide, authentication docs, a changelog, and an OpenAPI specification.

REST APIs for Avaya Experience Platform, Avaya's CCaaS platform: account, user, group, profile, resource partition, match/queue/category and timetable administration; voice administration across Communication Manager, Avaya Aura Device Services, Avaya Cloud Office, MS Teams and hybrid cloud gateways; customer journey and engagement history; digital custom chat and async messaging; drafts; transcripts; historical and producer analytics; and webhook or WebSocket notification subscriptions. Bearer JWT plus a tenant appkey header, served from seven regional hosts.

## Operations (11)

| Method | Path | Summary |
|---|---|---|
| GET | `/accounts` | List Accounts |
| GET | `/accounts/{accountId}` | Get Account |
| PUT | `/accounts/{accountId}` | Update Account |
| POST | `/accounts:listStatuses` | List Account Statuses |
| POST | `/accounts/{accountId}/organization-nodes` | Create Organization Node |
| GET | `/accounts/{accountId}/organization-nodes` | List Organization Nodes |
| GET | `/accounts/{accountId}/organization-nodes/{organizationNodeId}` | Get Organization Node |
| PUT | `/accounts/{accountId}/organization-nodes/{organizationNodeId}` | Update Organization Node |
| POST | `/accounts/{accountId}/organization-nodes:listStatuses` | List Org. Node Statuses |
| POST | `/accounts/{accountId}/audit-records:search` | Search Audit Records |
| POST | `/accounts/{accountId}/audit-records:export` | Export Audit Records |

## Machine-readable artifacts (31)

- **Documentation** — https://developers.avayacloud.com/avaya-experience-platform/docs/getting-started-introduction
- **APIReference** — https://developers.avayacloud.com/avaya-experience-platform/reference
- **GettingStarted** — https://developers.avayacloud.com/avaya-experience-platform/docs/getting-started
- **Authentication** — https://developers.avayacloud.com/avaya-experience-platform/docs/how-to-authenticate-with-axp-apis
- **ChangeLog** — https://developers.avayacloud.com/avaya-experience-platform/changelog
- **Postman** — https://www.postman.com/avaya-axp/avaya-experience-platform
- **Webhooks** — https://raw.githubusercontent.com/api-evangelist/avaya/refs/heads/main/asyncapi/avaya-webhooks.yml
- **OpenAPI** — https://raw.githubusercontent.com/api-evangelist/avaya/refs/heads/main/openapi/avaya-axp-admin-account-openapi.yml
- **OpenAPI** — https://raw.githubusercontent.com/api-evangelist/avaya/refs/heads/main/openapi/avaya-axp-admin-element-inventory-openapi.yml
- **OpenAPI** — https://raw.githubusercontent.com/api-evangelist/avaya/refs/heads/main/openapi/avaya-axp-admin-group-openapi.yml
- **OpenAPI** — https://raw.githubusercontent.com/api-evangelist/avaya/refs/heads/main/openapi/avaya-axp-admin-match-openapi.yml
- **OpenAPI** — https://raw.githubusercontent.com/api-evangelist/avaya/refs/heads/main/openapi/avaya-axp-admin-timetable-openapi.yml
- **OpenAPI** — https://raw.githubusercontent.com/api-evangelist/avaya/refs/heads/main/openapi/avaya-axp-admin-user-openapi.yml
- **OpenAPI** — https://raw.githubusercontent.com/api-evangelist/avaya/refs/heads/main/openapi/avaya-axp-admin-voice-openapi.yml
- **OpenAPI** — https://raw.githubusercontent.com/api-evangelist/avaya/refs/heads/main/openapi/avaya-axp-analytics-historical-data-v1-openapi.yml
- **OpenAPI** — https://raw.githubusercontent.com/api-evangelist/avaya/refs/heads/main/openapi/avaya-axp-analytics-historical-data-v2-openapi.yml
- **OpenAPI** — https://raw.githubusercontent.com/api-evangelist/avaya/refs/heads/main/openapi/avaya-axp-analytics-producer-management-openapi.yml
- **OpenAPI** — https://raw.githubusercontent.com/api-evangelist/avaya/refs/heads/main/openapi/avaya-axp-auth-openapi.yml
- **OpenAPI** — https://raw.githubusercontent.com/api-evangelist/avaya/refs/heads/main/openapi/avaya-axp-customer-journey-openapi.yml
- **OpenAPI** — https://raw.githubusercontent.com/api-evangelist/avaya/refs/heads/main/openapi/avaya-axp-digital-custom-chat-openapi.yml
- **OpenAPI** — https://raw.githubusercontent.com/api-evangelist/avaya/refs/heads/main/openapi/avaya-axp-digital-custom-messaging-openapi.yml
- **OpenAPI** — https://raw.githubusercontent.com/api-evangelist/avaya/refs/heads/main/openapi/avaya-axp-digital-notification-openapi.yml
- **OpenAPI** — https://raw.githubusercontent.com/api-evangelist/avaya/refs/heads/main/openapi/avaya-axp-digital-sdk-auth-openapi.yml
- **OpenAPI** — https://raw.githubusercontent.com/api-evangelist/avaya/refs/heads/main/openapi/avaya-axp-digital-signed-media-openapi.yml
- **OpenAPI** — https://raw.githubusercontent.com/api-evangelist/avaya/refs/heads/main/openapi/avaya-axp-digital-signed-media-uri-openapi.yml
- **OpenAPI** — https://raw.githubusercontent.com/api-evangelist/avaya/refs/heads/main/openapi/avaya-axp-draft-retrieval-openapi.yml
- **OpenAPI** — https://raw.githubusercontent.com/api-evangelist/avaya/refs/heads/main/openapi/avaya-axp-draft-save-openapi.yml
- **OpenAPI** — https://raw.githubusercontent.com/api-evangelist/avaya/refs/heads/main/openapi/avaya-axp-notification-openapi.yml
- **OpenAPI** — https://raw.githubusercontent.com/api-evangelist/avaya/refs/heads/main/openapi/avaya-axp-routing-queue-metrics-openapi.yml
- **OpenAPI** — https://raw.githubusercontent.com/api-evangelist/avaya/refs/heads/main/openapi/avaya-axp-transcript-retrieval-openapi.yml
- **OpenAPI** — https://raw.githubusercontent.com/api-evangelist/avaya/refs/heads/main/openapi/avaya-axp-transcript-save-openapi.yml

## Other Avaya APIs (1)

- [Avaya Infinity Platform APIs](https://apis.io/apis/avaya/avaya-infinity-platform-apis/)

## Tags

Communications, Contact Center, Collaboration, Artificial Intelligence, UCaaS, CCaaS, Customer Experience, Telephony, Webhook, Enterprise Software, Unified Communications, Customer Service

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Profiled by [API Evangelist](https://apievangelist.com) and published on [APIs.io](https://apis.io/apis/avaya/avaya-experience-platform-axp-apis/). The API's provider profile, Kin Score and agent-readiness rating are at https://apis.io/providers/avaya/.