# Avaya Engagements API

**Canonical:** https://apis.io/apis/avaya/avaya-engagements-api/  
**Provider:** Avaya — https://apis.io/providers/avaya/  
**Base URL:** https://{region}.api.avayacloud.com  
**Documentation:** https://developers.avayacloud.com/avaya-infinity/reference

Avaya Engagements API is one of 84 APIs that [Avaya](https://apis.io/providers/avaya/) publishes on the [APIs.io](https://apis.io/) network, described by a machine-readable OpenAPI specification. Tagged areas include Engagements. The published artifact set on APIs.io includes an OpenAPI specification, API documentation, an API reference, a getting-started guide, authentication docs, and a changelog.

Inbound engagements can be created from the customer side which are then handled by contact center resources like agents, supervisors and bots. Session Id's can be passed on any explicit requests made on engagements so that all the activities can be correlated back to the appropriate session.

## Operations (7)

| Method | Path | Summary |
|---|---|---|
| POST | `/accounts/{accountId}/engagements` | Create Engagement |
| GET | `/accounts/{accountId}/engagements` | List Engagements |
| GET | `/accounts/{accountId}/engagements/{engagementId}` | Get Engagement |
| POST | `/accounts/{accountId}/engagements/{engagementId}:disconnect` | Disconnect Engagement |
| POST | `/accounts/{accountId}/engagements/{engagementId}:join` | Join Engagement |
| GET | `/accounts/{accountId}/engagements/{engagementId}/messages` | List Messages |
| POST | `/accounts/{accountId}/engagements/{engagementId}/messages` | Send Message |

## Machine-readable artifacts (13)

- **OpenAPI** — https://raw.githubusercontent.com/api-evangelist/avaya/refs/heads/main/openapi/avaya-engagements-api-openapi.yml
- **Documentation** — https://developers.avayacloud.com/avaya-infinity/docs/introduction
- **APIReference** — https://developers.avayacloud.com/avaya-infinity/reference
- **GettingStarted** — https://developers.avayacloud.com/avaya-infinity/docs/quick-start
- **Authentication** — https://developers.avayacloud.com/avaya-infinity/docs/how-to-authenticate-with-avaya-infinitytm-apis
- **ChangeLog** — https://developers.avayacloud.com/avaya-infinity/changelog
- **Webhooks** — https://raw.githubusercontent.com/api-evangelist/avaya/refs/heads/main/asyncapi/avaya-webhooks.yml
- **Documentation** — https://developers.avayacloud.com/avaya-experience-platform/docs/getting-started-introduction
- **APIReference** — https://developers.avayacloud.com/avaya-experience-platform/reference
- **GettingStarted** — https://developers.avayacloud.com/avaya-experience-platform/docs/getting-started
- **Authentication** — https://developers.avayacloud.com/avaya-experience-platform/docs/how-to-authenticate-with-axp-apis
- **ChangeLog** — https://developers.avayacloud.com/avaya-experience-platform/changelog
- **Postman** — https://www.postman.com/avaya-axp/avaya-experience-platform

## Other Avaya APIs (12)

- [Avaya Access Token API](https://apis.io/apis/avaya/avaya-access-token-api/)
- [Avaya Account API](https://apis.io/apis/avaya/avaya-account-api/)
- [Avaya Agent Location API](https://apis.io/apis/avaya/avaya-agent-location-api/)
- [Avaya Agent Notes API](https://apis.io/apis/avaya/avaya-agent-notes-api/)
- [Avaya Agents API](https://apis.io/apis/avaya/avaya-agents-api/)
- [Avaya Asynchronous Messages API](https://apis.io/apis/avaya/avaya-asynchronous-messages-api/)
- [Avaya Audit Records API](https://apis.io/apis/avaya/avaya-audit-records-api/)
- [Avaya Available Phone Numbers API](https://apis.io/apis/avaya/avaya-available-phone-numbers-api/)
- [Avaya Avaya Aura Device Services API](https://apis.io/apis/avaya/avaya-avaya-aura-device-services-api/)
- [Avaya Avaya Cloud Office management API](https://apis.io/apis/avaya/avaya-avaya-cloud-office-management-api/)
- [Avaya Avaya Cloud Office SIP Trunks API](https://apis.io/apis/avaya/avaya-avaya-cloud-office-sip-trunks-api/)
- [Avaya Bulk Job API](https://apis.io/apis/avaya/avaya-bulk-job-api/)

## Tags

Engagements

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Profiled by [API Evangelist](https://apievangelist.com) and published on [APIs.io](https://apis.io/apis/avaya/avaya-engagements-api/). The API's provider profile, Kin Score and agent-readiness rating are at https://apis.io/providers/avaya/.