# Amazon Connect Contact Lens API

**Canonical:** https://apis.io/apis/amazon-connect/amazon-connect-contact-lens-api/  
**Provider:** Amazon Connect — https://apis.io/providers/amazon-connect/  
**Base URL:** https://contact-lens.amazonaws.com  
**Documentation:** https://docs.aws.amazon.com/connect/latest/APIReference/API_Operations_Amazon_Connect_Contact_Lens.html

Amazon Connect Contact Lens API is one of 22 APIs that [Amazon Connect](https://apis.io/providers/amazon-connect/) publishes on the [APIs.io](https://apis.io/) network. Tagged areas include Analytics, Artificial Intelligence, Contact Center, and NLP. The published artifact set on APIs.io includes API documentation and an API reference.

Amazon Connect Contact Lens enables you to analyze conversations between customers and agents using speech transcription, natural language processing, and intelligent search capabilities. It performs sentiment analysis, detects issues, and enables automatic categorization of contacts with both real-time and post-call analytics.

## Machine-readable artifacts (2)

- **Documentation** — https://docs.aws.amazon.com/connect/latest/APIReference/API_Operations_Amazon_Connect_Contact_Lens.html
- **APIReference** — https://docs.aws.amazon.com/connect/latest/APIReference/API_Operations_Amazon_Connect_Contact_Lens.html

## Other Amazon Connect APIs (12)

- [Amazon Connect Streams SDK](https://apis.io/apis/amazon-connect/amazon-connect-streams-sdk/)
- [Amazon AppIntegrations API](https://apis.io/apis/amazon-connect/amazon-appintegrations-api/)
- [Amazon Connect Outbound Campaigns API](https://apis.io/apis/amazon-connect/amazon-connect-outbound-campaigns-api/)
- [Amazon Connect Outbound Campaigns V2 API](https://apis.io/apis/amazon-connect/amazon-connect-outbound-campaigns-v2-api/)
- [Amazon Connect Cases API](https://apis.io/apis/amazon-connect/amazon-connect-cases-api/)
- [Amazon Connect Participant Service API](https://apis.io/apis/amazon-connect/amazon-connect-participant-service-api/)
- [Amazon Connect Customer Profiles API](https://apis.io/apis/amazon-connect/amazon-connect-customer-profiles-api/)
- [Amazon Q Connect API](https://apis.io/apis/amazon-connect/amazon-q-connect-api/)
- [Amazon Voice ID API](https://apis.io/apis/amazon-connect/amazon-voice-id-api/)
- [Amazon Connect Agent Statuses API](https://apis.io/apis/amazon-connect/amazon-connect-agent-statuses-api/)
- [Amazon Connect Authentication API](https://apis.io/apis/amazon-connect/amazon-connect-authentication-api/)
- [Amazon Connect Contact Flows API](https://apis.io/apis/amazon-connect/amazon-connect-contact-flows-api/)

## Tags

Analytics, Artificial Intelligence, Contact Center, NLP

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Profiled by [API Evangelist](https://apievangelist.com) and published on [APIs.io](https://apis.io/apis/amazon-connect/amazon-connect-contact-lens-api/). The API's provider profile, Kin Score and agent-readiness rating are at https://apis.io/providers/amazon-connect/.