# Amazon Connect Cases API

**Canonical:** https://apis.io/apis/amazon-connect/amazon-connect-cases-api/  
**Provider:** Amazon Connect — https://apis.io/providers/amazon-connect/  
**Base URL:** https://cases.amazonaws.com  
**Documentation:** https://docs.aws.amazon.com/connect/latest/APIReference/API_Operations_Amazon_Connect_Cases.html

Amazon Connect Cases API is one of 22 APIs that [Amazon Connect](https://apis.io/providers/amazon-connect/) publishes on the [APIs.io](https://apis.io/) network. Tagged areas include Cases, Case Management, and Contact Center. The published artifact set on APIs.io includes API documentation and an API reference.

With Amazon Connect Cases, agents can track and manage customer issues that require multiple interactions, follow-up tasks, and teams in your contact center. A case represents a customer issue including the steps and interactions taken to resolve it.

## Machine-readable artifacts (2)

- **Documentation** — https://docs.aws.amazon.com/connect/latest/APIReference/API_Operations_Amazon_Connect_Cases.html
- **APIReference** — https://docs.aws.amazon.com/connect/latest/APIReference/API_Operations_Amazon_Connect_Cases.html

## Other Amazon Connect APIs (12)

- [Amazon Connect Streams SDK](https://apis.io/apis/amazon-connect/amazon-connect-streams-sdk/)
- [Amazon AppIntegrations API](https://apis.io/apis/amazon-connect/amazon-appintegrations-api/)
- [Amazon Connect Contact Lens API](https://apis.io/apis/amazon-connect/amazon-connect-contact-lens-api/)
- [Amazon Connect Outbound Campaigns API](https://apis.io/apis/amazon-connect/amazon-connect-outbound-campaigns-api/)
- [Amazon Connect Outbound Campaigns V2 API](https://apis.io/apis/amazon-connect/amazon-connect-outbound-campaigns-v2-api/)
- [Amazon Connect Participant Service API](https://apis.io/apis/amazon-connect/amazon-connect-participant-service-api/)
- [Amazon Connect Customer Profiles API](https://apis.io/apis/amazon-connect/amazon-connect-customer-profiles-api/)
- [Amazon Q Connect API](https://apis.io/apis/amazon-connect/amazon-q-connect-api/)
- [Amazon Voice ID API](https://apis.io/apis/amazon-connect/amazon-voice-id-api/)
- [Amazon Connect Agent Statuses API](https://apis.io/apis/amazon-connect/amazon-connect-agent-statuses-api/)
- [Amazon Connect Authentication API](https://apis.io/apis/amazon-connect/amazon-connect-authentication-api/)
- [Amazon Connect Contact Flows API](https://apis.io/apis/amazon-connect/amazon-connect-contact-flows-api/)

## Tags

Cases, Case Management, Contact Center

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Profiled by [API Evangelist](https://apievangelist.com) and published on [APIs.io](https://apis.io/apis/amazon-connect/amazon-connect-cases-api/). The API's provider profile, Kin Score and agent-readiness rating are at https://apis.io/providers/amazon-connect/.